Wellness Operations Lead

Redmint; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Performance bonuses

Job summary

Redmint, a San Francisco-based wellness company, seeks an Operations Manager to lead service excellence across departments, optimize scheduling, and support practitioners to deliver high-quality experiences.

You will translate Redmint’s service philosophy into daily practice, supervise practitioners, collaborate with leadership, and help create a seamless guest experience while maintaining operational efficiency.

Qualifications

• Minimum 5+ years of management experience in a wellness center, spa, hospitality, or service-driven environment.
• Customer-focused with a commitment to delivering top-quality holistic healing service.
• Demonstrated experience managing practitioners, departments, or multidisciplinary team
• Quick learner, organized and strong attention to details
• Strong understanding of service quality standards, protocol development, and training.
• Proven ability to balance operational efficiency with elevated guest experience.
• Willingness to work one weekend day and selected holidays.

Responsibilities

• Own and uphold service excellence standards across all departments, ensuring each treatment is delivered with consistency, refinement, and high quality.
• Develop, refine, document, and enforce treatment protocols, service standards, and SOPs in alignment with company values and clinical best practices.
• Conduct regular service observations, audits, and reviews to ensure continuous refinement and improvement of services and protocols.
• Work with operation and leadership team to evolve service offerings based on feedback, outcomes, and brand direction.
• Support the recruitment, onboarding and integration process for practitioners, including practical interviews, scheduling setup, systems access, and workflow orientation.
• Manage service departments and practitioners’, providing leadership, accountability, and performance guidance.
• Support practitioner success through coaching, feedback, and professional development, fostering confidence, skill growth, and consistency.
• Work HR and other managers to ensure staffing levels, service readiness, and operational needs are met.
• Address practitioner performance issues, service deviations, or workflow challenges with clarity and professionalism.

Skills

Leadership

Customer-focused

Communication

Coaching

Problem-solving

Organizational skills

Systems-minded

Tools

Mindbody

Job description

Redmint, a San Francisco-based wellness company, seeks an Operations Manager to lead service excellence across departments, optimize scheduling, and support practitioners to deliver high-quality experiences.

You will translate Redmint’s service philosophy into daily practice, supervise practitioners, collaborate with leadership, and help create a seamless guest experience while maintaining operational efficiency.