Wellness Membership Experience Consultant

Canyon Ranch Operating, LLC; Spicewood (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health plan (medical, dental, vision)

25 days off (vacation/holidays)

Maternity leave

Life insurance

Employee assistance program

Job summary

Canyon Ranch Operating, LLC seeks a Membership Sales Coordinator for our Spicewood, TX onsite team. You will welcome guests, conduct membership tours, and guide members through the journey from initial contact to ongoing engagement, delivering exceptional service and relationship-building at every step.

The role emphasizes consultative sales, hospitality excellence, and collaboration with resort colleagues to achieve membership goals while upholding Canyon Ranch standards.

Qualifications

• 3+ years of experience in sales, hospitality, customer service, membership services, or a related guest-focused role.
• High school diploma or equivalent required.
• A passion for building relationships and delivering exceptional customer experiences.
• Strong communication, organization, and follow-up skills with excellent attention to detail.
• Comfortable balancing multiple priorities in a fast-paced, guest-focused environment.
• Experience using Microsoft Office and the ability to quickly learn new systems and technology.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

Responsibilities

• Welcome prospective and current members by providing exceptional service and serving as a trusted resource throughout their membership journey.
• Conduct membership tours and consultations, helping guests understand the value and benefits of becoming a Canyon Ranch member.
• Build relationships with prospective members through thoughtful follow-up before, during, and after their stay.
• Prepare membership agreements, welcome materials, and member communications while maintaining accurate records across multiple systems.
• Coordinate member arrivals, amenities, special events, and exclusive experiences to ensure every interaction is personalized and memorable.
• Monitor membership activity, renewals, and reporting to support operational excellence and business growth.
• Collaborate with colleagues across the resort to deliver a seamless and elevated member experience.
• Contribute to membership sales goals while maintaining Canyon Ranch's exceptional standards of service.

Skills

Sales experience

Customer service

Relationship building

Communication

Organizational skills

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Canyon Ranch Operating, LLC seeks a Membership Sales Coordinator for our Spicewood, TX onsite team. You will welcome guests, conduct membership tours, and guide members through the journey from initial contact to ongoing engagement, delivering exceptional service and relationship-building at every step.

The role emphasizes consultative sales, hospitality excellence, and collaboration with resort colleagues to achieve membership goals while upholding Canyon Ranch standards.