Wellness Membership Advisor / Customer Service

WellBiz Brands, Inc.; Boca Raton (FL); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Bonuses

Complimentary monthly massage

Commission on wellness plan sales

Job summary

WellBiz Brands, Inc. is seeking energetic Retail Sales Associates to join Elements Massage in Boca Raton. You will guide clients through the Elements Wellness Program and help them choose memberships in a friendly, spa‑like atmosphere.

Prior retail sales and customer service experience is preferred. You will follow a proven sales process, listen carefully to clients, and turn feedback into exceptional service while earning bonuses and a monthly massage perk.

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Responsibilities

• Follow our proven sales process to sell the Elements Wellness Program and build customer loyalty.
• Talk with clients; listen to new, established, and prospective clients.
• Turn client criticism into stories of great customer service.

Skills

Retail sales

Customer service

Active listening

Sales process

Tools

Scheduling software

Payments processing systems

Job description

Excellent Opportunity to Join our Elements Family!

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks

• Pay $14-$16 per hour depending on experience
• Bonuses based on monthly conversion numbers
• A complimentary monthly massage at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn additional bonuses.

Here’s what we are looking for

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications

• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.