Wellness Intake Navigator

Colorado-Women; Broomfield (CO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid time off

Paid holidays

Sick time

Bonuses

Inspiring mission

Job summary

Colorado Women's Center in Longmont, CO is hiring a Wellness Coordinator to be the first voice for prospective clients seeking therapy. You will listen with empathy, guide clients to the best clinician, and coordinate scheduling and records with care.

In this phone-based, client-facing role you’ll work independently yet stay connected to a mission-driven team. A background in healthcare or mental health intake, strong Google Workspace skills, and experience with EHR/EMR systems are valued.

Qualifications

• 2+ years of experience in healthcare or mental health intake, client coordination, or phone-based sales
• An associate's or bachelor's degree in a related field
• Proficiency with Google Workspace
• Experience using EHR/EMR and CRM systems
• Note: Previous experience in a mental health, behavioral health, or wellness intake setting is a plus!

Responsibilities

• Serve as the first point of contact for prospective clients via phone, email, and text
• Listen with empathy and guide clients in selecting the best clinician for their needs
• Schedule and coordinate appointments using our client management systems
• Maintain accurate client information and billing details in our electronic health systems
• Communicate clearly, professionally, and compassionately in all interactions
• Collaborate with the Intake and Operations teams to ensure continuity of care
• Uphold and follow HIPAA confidentiality standards
• Participate in weekly team meetings and ongoing training
• Support the Longmont office, including property management and day-to-day operational needs

Skills

Phone communication

Empathy

Organization

Google Workspace

Education

Associate's or Bachelor's degree in a related field

Tools

EHR/EMR systems

CRM systems

Job description

Colorado Women's Center in Longmont, CO is hiring a Wellness Coordinator to be the first voice for prospective clients seeking therapy. You will listen with empathy, guide clients to the best clinician, and coordinate scheduling and records with care.

In this phone-based, client-facing role you’ll work independently yet stay connected to a mission-driven team. A background in healthcare or mental health intake, strong Google Workspace skills, and experience with EHR/EMR systems are valued.