Intake Coordinator

Colorado-Women; Broomfield (CO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid time off

Paid holidays

Sick time

Bonuses

Inspiring mission

Job summary

Colorado Women's Center in Longmont, CO is hiring a Wellness Coordinator to be the first voice for prospective clients seeking therapy. You will listen with empathy, guide clients to the best clinician, and coordinate scheduling and records with care.

In this phone-based, client-facing role you’ll work independently yet stay connected to a mission-driven team. A background in healthcare or mental health intake, strong Google Workspace skills, and experience with EHR/EMR systems are valued.

Qualifications

• 2+ years of experience in healthcare or mental health intake, client coordination, or phone-based sales
• An associate's or bachelor's degree in a related field
• Proficiency with Google Workspace
• Experience using EHR/EMR and CRM systems
• Note: Previous experience in a mental health, behavioral health, or wellness intake setting is a plus!

Responsibilities

• Serve as the first point of contact for prospective clients via phone, email, and text
• Listen with empathy and guide clients in selecting the best clinician for their needs
• Schedule and coordinate appointments using our client management systems
• Maintain accurate client information and billing details in our electronic health systems
• Communicate clearly, professionally, and compassionately in all interactions
• Collaborate with the Intake and Operations teams to ensure continuity of care
• Uphold and follow HIPAA confidentiality standards
• Participate in weekly team meetings and ongoing training
• Support the Longmont office, including property management and day-to-day operational needs

Skills

Phone communication

Empathy

Organization

Google Workspace

Education

Associate's or Bachelor's degree in a related field

Tools

EHR/EMR systems

CRM systems

Job description

As a Wellness Coordinator, you will be the first voice that many women hear when they take the courageous step toward therapy. Your role is to compassionately listen, support, and help match each client with the clinician who is the best fit for their needs. This is a phone-based, client-facing role where you'll work independently while being deeply connected to a supportive, mission-driven team.

About Colorado Women's Center

Colorado Women's Center is a growing and successful mental health organization with exciting opportunities and increasing media attention. Recently featured in OPRAH Magazine and Channel 9NEWS, we are proud to be recognized as a 2024 Colorado Companies to Watch award recipient. As a leader in women's mental health, our work centers on empowerment, healing, transformation, and equality.

Our Commitment to Female Empowerment

Guided by our mission and the wisdom of women such as Brené Brown, Oprah, and Michelle Obama (to name a few), we empower women of all ages to find self-acceptance, confidence, and emotional strength through therapy and meaningful personal work. Our culture is rooted in purpose - to bring balance to humanity by elevating women's voices and supporting their growth into their fullest potential.

This is more than a workplace, and more than a therapy center.

It is a movement of women uplifting women - redefining mental health, breaking old narratives, and choosing empowerment every day. The women and gender-expansive individuals who work here and those we serve believe deeply in personal transformation and in the power of collective empowerment, knowing that when marginalized voices rise, we all rise.

Colorado Women's Center is a place where therapy is reimagined - and women step into their power.

Learn more about us:

• Website
• Instagram
• CWC Culture Video
• 9NEWS Feature

Location

This position's primary place of work is located at our beautiful Longmont, Colorado location. Easy access on Ken Pratt Blvd in Longmont, you will love coming to work at our clean modern office suites.

What You'll Do

• Serve as the first point of contact for prospective clients via phone, email, and text
• Listen with empathy and guide clients in selecting the best clinician for their needs
• Schedule and coordinate appointments using our client management systems
• Maintain accurate client information and billing details in our electronic health systems
• Communicate clearly, professionally, and compassionately in all interactions
• Collaborate with the Intake and Operations teams to ensure continuity of care
• Uphold and follow HIPAA confidentiality standards
• Participate in weekly team meetings and ongoing training
• Support the Longmont office, including property management and day-to-day operational needs

What Makes You a Strong Fit

• You are warm, grounded, and confident on the phone
• You care deeply about women's emotional well-being and agency
• You can stay organized and focused while managing multiple tasks
• You enjoy working both independently and as part of a supportive team
• You are dependable, communicative, and proactive

Qualifications

1) One of the following:

• 2+ years of experience in healthcare or mental health intake, client coordination, or phone-based sales; or
• An associate's or bachelor's degree in a related field

2) Proficiency with Google Workspace

3) Experience using EHR/EMR and CRM systems

Note: Previous experience in a mental health, behavioral health, or wellness intake setting is a plus!

More details will be discussed during the initial interview.

Schedule

• Fulltime
• Monday-Friday, 9:00 am to 5:00 pm

Compensation & Benefits

• 401(k)
• Medical, Dental, Vision Health Insurance
• PTO
• Paid holidays
• Sick time
• Bonuses
• Inspiring mission in a great work environment