Remote Wellness Navigator for Behavioral Health

Colorado Psychiatric; Spokane, Northern (WA, KY); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical, dental, vision and disability

401(k) and stock purchase plan

Education reimbursement

Employee discounts

Employee assistance program

Job summary

UnitedHealth Group’s Optum division is hiring Wellness Coordinators to provide care coordination and administrative support for members with behavioral health and substance use needs. You will locate and engage members, screen for gaps in care, address social determinants of health, and develop individual care plans to overcome access barriers.

The role requires handling PHI securely, working 40 hours weekly, and coordinating with clinical teams to ensure timely referrals and resources.

Qualifications

• 2+ years of managed care or call center experience.
• 1+ years of computer proficiency experience.
• 1+ years of experience handling sensitive issues with members and providers in a confidential manner.
• 1+ years of Dual diagnosis experience with mental health and substance abuse.
• 1+ years of experience in Medical/Behavioral health setting providing service or care coordination.

Responsibilities

• Wellness Coordinators work in an inbound and outbound member queue
• Documentation in multiple electronic documentation systems
• Coordinate information to clinical team partners
• Provide behavioral health benefit education
• Contact members to screen for and identity gaps in care
• Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment
• Administrative support
• Performs other duties as assigned

Skills

Managed care experience

Call center experience

Computer proficiency

Sensitive information handling

Dual diagnosis experience

Care coordination

Team collaboration

Education

High School Diploma/GED

Tools

Electronic documentation systems

Job description

UnitedHealth Group’s Optum division is hiring Wellness Coordinators to provide care coordination and administrative support for members with behavioral health and substance use needs. You will locate and engage members, screen for gaps in care, address social determinants of health, and develop individual care plans to overcome access barriers.

The role requires handling PHI securely, working 40 hours weekly, and coordinating with clinical teams to ensure timely referrals and resources.