Wellness Consultant Guide

Massage Heights - Alamo Heights/Bandera/Leon Sprin; San Antonio (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Massage Heights - Alamo Heights/Bandera/Leon Springs is seeking a Guest Service Manager to deliver outstanding service at our Leon Springs location. You will manage bookings, welcome guests, and drive memberships while upholding cleanliness and a warm, memorable experience.

The role emphasizes a supportive, people-first culture, with training, competitive pay, and opportunities for advancement across eight San Antonio locations. Join a collaborative team that values guest connections and growth.

Qualifications

• Customer service experience or sales experience is a plus.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn in a fast-paced environment.
• Tech-savvy with ability to learn booking software quickly.
• Availability for 30+ hours/week including mornings, evenings, weekends.

Responsibilities

• Manage bookings, guest check-in/check-out, and payments.
• Drive sales of memberships, packages, and gift cards through recommendations.
• Assist with cleanliness and hygiene protocols.
• Resolve guest inquiries with professionalism and care.
• Provide service recommendations to meet guest needs.
• Build rapport to create a warm guest experience across locations.
• Foster a positive, collaborative team culture.

Skills

Customer service

Sales

Communication

Tech-savvy

Flexible schedule

Booking software

Tools

Booking software

POS system

Job description

Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our Leon Springs location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you!

We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly: Why Work With Us?

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

What Makes You a Great Fit

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work of 30+ hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most.

How You Will Make a Difference

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.

Why You Will Love Working at Massage Heights

• Competitive Pay & Steady Growth
  • We offer competitive starting pay and guaranteed annual raises — because we believe your hard work deserves consistent recognition.’
• Comprehensive Health & Wellness Benefits
  • Access major medical coverage with $0 copay and $0 deductible (with employer contribution), plus dental, vision, and life insurance options to support your well-being.
• Paid Time Off
  • Enjoy a healthy work-life balance with earned PTO, giving you the flexibility to rest, recharge, or take care of personal needs.
• Wellness Perks
  • Enjoy free monthly services, along with generous team member discounts – we prioritize your well-being just as much as our guests.
• A Supportive, People-First Culture
  • Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do.

At Heights Wellness Retreat, our mission is to elevate the lives of our guests — and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day!