Wellness Front Desk & Student Services Associate

Rochester Institute of Technology; United States; On-site; USD 23,000 - 29,000; Full time

Job summary

Rochester Institute of Technology is seeking a Wellness Staff Assistant to act as a central point of contact for CaPS, guiding students to mental health services and ensuring smooth access to care.

You will coordinate appointments, assist with required documentation, and maintain accurate records in electronic health systems while upholding confidentiality and professional standards in a fast-paced campus environment.

Qualifications

• High School diploma or GED with 2 years of relevant experience, or an equivalent combination of experience and education may be considered.
• Knowledge of confidentiality standards and HIPAA regulations applicable to student health services.
• Experience using electronic health record (EHR) systems and appointment scheduling software preferred.

Responsibilities

• Greets and assists students, visitors, and callers, creating a welcoming and professional front desk experience
• Schedules and manages appointments for medical and mental health providers using electronic health systems
• Provides information on available services, appointment procedures, confidentiality policies, and health requirements
• Reviews and processes immunization records and other required health documentation in accordance with university and state regulations
• Handles administrative tasks including answering phones, processing payments, maintaining records, and managing electronic files
• Maintains confidentiality and supports departmental operations by exercising sound judgment and professionalism
• Other duties as assigned

Skills

Medical office procedures

HIPAA compliance

EHR systems

Clear communication

Multitasking

Customer service

Discretion

Education

High School diploma or GED

Job description

Rochester Institute of Technology is seeking a Wellness Staff Assistant to act as a central point of contact for CaPS, guiding students to mental health services and ensuring smooth access to care.

You will coordinate appointments, assist with required documentation, and maintain accurate records in electronic health systems while upholding confidentiality and professional standards in a fast-paced campus environment.