Wellness Front Desk & Member Experience Associate

Palmetto Bluff Company; Bluffton (SC); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Palmetto Bluff in Bluffton, SC seeks a Wellness Member Experience Associate to create a welcoming, polished environment at the Club Fitness Center. You will deliver personalized service before, during, and after classes and wellness appointments, supporting daily Wellness Department operations.

The role requires professional, reliable, and detail-oriented individuals who can manage front desk tasks, process transactions, coordinate appointments, and assist instructors while maintaining

Competenze

• Friendly, professional demeanor with a customer-first attitude.
• Hospitality experience in resort/club environment a plus.
• Proficient with POS systems, reservation software, and calendar management.
• Ability to build positive relationships, stay humble, and exceed expectations.
• CPR/First Aid certified.

Mansioni

• Maintain a safe, welcoming environment for wellness classes, services, and member interactions.
• Deliver personalized service before, during, and after classes and wellness appointments.
• Uphold department standards for exceptional member experiences.
• Serve at the Palmetto Bluff Club Fitness Center front desk four shifts per week, greeting members, checking in participants, and assisting instructors.
• Complete front desk tasks: Wellness Café transactions, retail sales, member inquiries, billing, and appointment coordination.
• Keep studios clean, organized, and well-presented; perform routine facility sweeps/inspections.
• Maintain overall upkeep of the front desk area.
• Process Café and retail transactions, provide product recommendations, deliver excellent service.
• Participate in holiday coverage rotation as assigned.
• Support wellness events and departmental initiatives as needed.
• Attend quarterly All-Hands meetings and trainings.

Conoscenze

Customer-first attitude

Hospitality experience

POS systems

Reservation software

Calendar management

CPR/First Aid

Strumenti

POS systems

Reservation software

Calendar management

Descrizione del lavoro

Palmetto Bluff in Bluffton, SC seeks a Wellness Member Experience Associate to create a welcoming, polished environment at the Club Fitness Center. You will deliver personalized service before, during, and after classes and wellness appointments, supporting daily Wellness Department operations.

The role requires professional, reliable, and detail-oriented individuals who can manage front desk tasks, process transactions, coordinate appointments, and assist instructors while maintaining