Wellness Front Desk Coordinator - Patient Experience Lead

The Joint Corp.; Nampa (ID); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Career growth within The Joint network

Bonuses after 90 days

Job summary

The Joint Chiropractic is seeking an experienced Wellness Coordinator to manage front-desk operations and ensure a smooth patient journey across Treasure Valley locations. You will handle check-in, scheduling, and membership explanations while supporting clinic revenue goals and a welcoming atmosphere.

Ideal candidates bring 2+ years in busy front-desk roles, strong sales and customer service skills, and experience with POS systems.

Qualifications

• 2+ years of front-desk, customer service, sales, healthcare, medical office, dental, chiropractic, or similar experience preferred.
• Previous experience working in a busy, customer-facing environment.
• Healthcare or medical office experience is highly preferred.
• Experience with POS systems, payment processing, and computer-based patient records.
• Strong sales and customer service skills with the ability to confidently explain services and memberships.
• Excellent phone etiquette and professional communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and professionalism.
• Comfortable handling patient concerns and resolving problems independently.
• Dependable, punctual, and able to work with minimal supervision.
• Confident, positive, and professional personality.
• Ability to work effectively with doctors, coworkers, and patients.
• Previous experience with cash handling and daily reconciliation is a plus.
• Office management or leadership experience is a plus.
• Seeking Spanish speakers
• High school diploma or equivalent required.

Responsibilities

• Serve as the primary front-desk contact for patients, providing an exceptional and professional experience from check-in through checkout.
• Manage a busy patient flow while maintaining accuracy, efficiency, and a welcoming environment.
• Confidently explain wellness plans, memberships, pricing, and services to new and existing patients.
• Support clinic revenue and membership goals through effective communication, relationship building, and sales.
• Identify opportunities to educate patients about available services and encourage continued care.
• Answer multiple phone calls, respond to patient questions, and manage scheduling needs professionally.
• Handle patient concerns and difficult situations with professionalism, patience, and good judgment.
• Maintain accurate patient information, memberships, payments, and transactions within the POS and computer systems.
• Re-engage inactive members and follow up with patients to encourage continued care.
• Assist with opening and closing procedures, cash handling, daily reconciliation, and other front-office responsibilities.
• Maintain a clean, organized, and professional reception and clinic area.
• Assist with local marketing, community outreach, and patient retention initiatives.
• Work closely with chiropractors and other team members to ensure smooth clinic operations.
• Follow company policies, procedures, and standards while maintaining patient confidentiality.
• Be willing and able to work independently and confidently across multiple clinic locations.

Skills

Front-desk experience

Customer service

Sales skills

Multitasking

Bilingual Spanish

Education

High school diploma

Tools

POS systems

Payment processing

Electronic patient records

Job description

The Joint Chiropractic is seeking an experienced Wellness Coordinator to manage front-desk operations and ensure a smooth patient journey across Treasure Valley locations. You will handle check-in, scheduling, and membership explanations while supporting clinic revenue goals and a welcoming atmosphere.

Ideal candidates bring 2+ years in busy front-desk roles, strong sales and customer service skills, and experience with POS systems.