Wellness Front Desk Lead — Patient Experience

The Joint Chiropractic; Litchfield Park (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonuses after 90 days

Medical benefits

Career growth opportunities

Skill development in healthcare ops

Job summary

The Joint Chiropractic is seeking an experienced Wellness Coordinator to manage front-desk operations across multiple West Valley clinics. You will ensure a smooth check-in/out, handle scheduling, and support membership sales while delivering exceptional patient experiences.

This role requires 2+ years of front-desk or healthcare-facing work, strong customer service, POS familiarity, and a proactive, independent work style. Bilingual Spanish speakers are encouraged to apply.

Qualifications

• 2+ years of front-desk, customer service, sales, healthcare, medical office, dental, chiropractic, or similar experience preferred.
• Previous experience working in a busy, customer-facing environment.
• Healthcare or medical office experience is highly preferred.
• Experience with POS systems, payment processing, and computer-based patient records.
• Strong sales and customer service skills with the ability to confidently explain services and memberships.
• Excellent phone etiquette and professional communication skills.

Responsibilities

• Serve as the primary front-desk contact for patients, providing an exceptional and professional experience from check-in through checkout.
• Manage a busy patient flow while maintaining accuracy, efficiency, and a welcoming environment.
• Confidently explain wellness plans, memberships, pricing, and services to new and existing patients.
• Support clinic revenue and membership goals through effective communication, relationship building, and sales.
• Identify opportunities to educate patients about available services and encourage continued care.
• Answer multiple phone calls, respond to patient questions, and manage scheduling needs professionally.
• Handle patient concerns and difficult situations with professionalism, patience, and good judgment.
• Maintain accurate patient information, memberships, payments, and transactions within the POS and computer systems.
• Re-engage inactive members and follow up with patients to encourage continued care.
• Assist with opening and closing procedures, cash handling, daily reconciliation, and other front-office responsibilities.
• Maintain a clean, organized, and professional reception and clinic area.
• Assist with local marketing, community outreach, and patient retention initiatives.
• Work closely with chiropractors and other team members to ensure smooth clinic operations.
• Follow company policies, procedures, and standards while maintaining patient confidentiality.
• Be willing and able to work independently and confidently across multiple clinic locations.

Skills

Front-desk experience

Customer service

Sales experience

Healthcare environment

Cash handling

Spanish speakers desired

Education

High school diploma or equivalent

Tools

POS systems

Job description

The Joint Chiropractic is seeking an experienced Wellness Coordinator to manage front-desk operations across multiple West Valley clinics. You will ensure a smooth check-in/out, handle scheduling, and support membership sales while delivering exceptional patient experiences.

This role requires 2+ years of front-desk or healthcare-facing work, strong customer service, POS familiarity, and a proactive, independent work style. Bilingual Spanish speakers are encouraged to apply.