Wellness Front Desk & Client Growth Manager

Ageless-Men; Indianapolis (IN); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision insurance

PTO (Paid Time Off)

401(k) plan

Tuition reimbursement

Free and discounted services

Career advancement opportunities

Job summary

Ageless Women’s Health, a leading women’s wellness clinic, is seeking a Client Relations Manager for the Indianapolis location. You’ll excel at front desk coordination, patient growth, and community outreach while supporting a comprehensive wellness program.

In this role, you’ll manage reception duties, coordinate appointments, verify insurance, and engage patients to sustain their wellness plans. A service-oriented, proactive approach helps you thrive in a fast-growing team.

Qualifications

• Excellent communication and people skills.
• Experience in customer service, sales, or front-desk coordination.
• Strong organization and attention to detail.
• Comfortable discussing payments and insurance professionally.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Manage appointment scheduling, check-out, and payment collection.
• Assist with insurance verification and documentation.
• Follow up on unpaid balances and billing questions.
• Build strong relationships with patients to support return visits.
• Conduct follow-ups to keep patients engaged in wellness plans.
• Maintain a high level of customer service and care.
• Respond to new patient leads from phone, web forms, and email.
• Schedule consultations and convert leads into appointments.
• Recommend additional services aligned with patient goals (HRT, IV therapy, vitamin boosters).
• Attend local events to promote clinic services and drive new patient interest.

Skills

Communication

Customer Service

Sales

Organization

Payments & Insurance

Job description

Ageless Women’s Health, a leading women’s wellness clinic, is seeking a Client Relations Manager for the Indianapolis location. You’ll excel at front desk coordination, patient growth, and community outreach while supporting a comprehensive wellness program.

In this role, you’ll manage reception duties, coordinate appointments, verify insurance, and engage patients to sustain their wellness plans. A service-oriented, proactive approach helps you thrive in a fast-growing team.