Wellness Clinic Front Desk & Client Success Lead

Ageless Mens Health; Indianapolis (IN); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Ageless Women’s Health in Indianapolis is seeking a Client Relations Manager to lead front desk operations and drive patient growth. This on-site role handles greeting patients, scheduling, payments, insurance verification, and billing support, with standard Monday–Friday hours and occasional events.

You’ll build strong patient relationships, support retention, and promote wellness services like hormone therapies and IV therapies.

Qualifications

• Excellent communication and people skills.
• Experience in customer service, sales, or front-desk coordination.
• Strong organization and attention to detail.
• Comfortable discussing payments and insurance with professionalism.

Responsibilities

• Front Desk & Patient Coordination: Greet and check-in patients, manage scheduling and payments, assist with insurance verification and documentation, follow up on unpaid balances.
• Client Relationship & Retention: Build relationships to support return visits, conduct follow-ups to keep patients engaged in wellness plans, maintain high level of customer service.
• Sales & Community Outreach: Respond to new patient leads, schedule consultations, convert leads into appointments, promote services and attend local events.

Skills

Excellent communication

Customer service / front-desk

Organization / attention to detail

Discussing payments & insurance

Job description

Ageless Women’s Health in Indianapolis is seeking a Client Relations Manager to lead front desk operations and drive patient growth. This on-site role handles greeting patients, scheduling, payments, insurance verification, and billing support, with standard Monday–Friday hours and occasional events.

You’ll build strong patient relationships, support retention, and promote wellness services like hormone therapies and IV therapies.