Wellness Experience Floor Lead: Member Engagement

YMCA of NorthWest North Carolina; King (NC); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

The YMCA of Northwest North Carolina is seeking a Wellness Experience Floor Leader to drive member engagement on the wellness floor, lead uFit orientations, personal training, and group exercise classes. This position maintains a safe and clean wellness facility, executes onboarding retention goals, and builds authentic relationships across diverse demographics.

The Wellness Experience Floor Leader will conduct new member uFit sessions, coach exercise techniques, and oversee wellness floor

Qualifications

• Education preferred: Associate or Bachelor’s degree.
• Relevant certifications preferred: CPR/AED/First Aid/Emergency Oxygen.
• Certifications in Personal Training or Group Exercise encouraged.

Responsabilités

• Perform new member uFit sessions and educate on training techniques.
• Lead wellness floor services 35–40 hours per week with member engagement.
• Support retention plan via calls and emails to increase usage.
• Assist members with equipment and safety forms; enforce policies.
• Maintain a clean, safe wellness environment and follow risk procedures.

Connaissances

Active listening

Conflict resolution

Motivational skills

Customer service

Relationship building

Communication

Formation

Associate or Bachelor’s degree preferred

YMCA Team Leader certification preferred

CPR/AED/First Aid/Emergency Oxygen certification required within 30 days of hire

Personal Training or Group Exercise certification preferred (Les Mills, etc.)

Description du poste

The YMCA of Northwest North Carolina is seeking a Wellness Experience Floor Leader to drive member engagement on the wellness floor, lead uFit orientations, personal training, and group exercise classes. This position maintains a safe and clean wellness facility, executes onboarding retention goals, and builds authentic relationships across diverse demographics.

The Wellness Experience Floor Leader will conduct new member uFit sessions, coach exercise techniques, and oversee wellness floor