Wellness Concierge Lead: Front Desk & Studio Ops

Base State Longevity Aspen; Aspen (CO); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Competitive pay

Studio access

Career growth

Work-life balance

Employee discounts

Job summary

Base State Longevity Aspen is seeking an Experience Coordinator to lead front-of-house operations in our Aspen wellness studio, greeting clients and managing check-ins with a warm, high-end touch.

You will educate guests on modalities, optimize scheduling, oversee inventory and retail, assist Mobile IV coordination, train new staff, and help resolve daily issues to sustain exceptional service for a discerning client base.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum 2+ years in luxury hospitality, boutique wellness, or clinical concierge settings.
• Proven leadership potential in team settings.
• Exceptional communication and client service for high-net-worth clients.
• Proficient with scheduling and retail platforms.
• Organizational skills and ability to multitask on a busy floor.

Responsibilities

• Elevated Front Desk Leadership: greet clients, manage check-ins/outs, and maintain a welcoming studio.
• Client Concierge & Education: educate clients on modalities and recommend packages.
• Modality Turnovers: clean, sanitize, and reset suites between appointments.
• Booking & Schedule Management: optimize scheduling flow via booking software and handle inquiries by phone/email/text.
• Daily Floor Supervision: support front-of-house staff during peak hours.
• Inventory & Retail Management: monitor stock and assist with orders/restocking.
• Mobile IV Coordination: assist dispatch and scheduling; prep equipment.
• Team Training & Scheduling: onboard/train new Coordinators; manage shift rotations.
• Operational Reporting & Issue Resolution: address feedback and resolve day-to-day issues.

Skills

Leadership

Customer service

Tech-savviness

Multi-tasking

Communication

Attention to detail

Wellness passion

Education

High school diploma

Associate's or Bachelor's in Business, Hospitality, Health Sciences

Tools

Scheduling software

Retail POS

Job description

Base State Longevity Aspen is seeking an Experience Coordinator to lead front-of-house operations in our Aspen wellness studio, greeting clients and managing check-ins with a warm, high-end touch.

You will educate guests on modalities, optimize scheduling, oversee inventory and retail, assist Mobile IV coordination, train new staff, and help resolve daily issues to sustain exceptional service for a discerning client base.