Front Office & Guest Services Leader

Socket.dev; Aspen (CO); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Free meals for staff

Free gym access

Free onsite parking

Ski pass for staff

Employee housing when available

Job summary

Aspen Meadows Resort is hiring an experienced Front Office Assistant Manager to lead the Front Office, Concierge, and Guest Services teams on a daily basis. You will ensure exceptional guest experiences, oversee staffing and scheduling, and monitor financial and service performance while acting as Manager on Duty when needed.

You will partner with Housekeeping and other departments to maintain brand standards and safety, coach staff, and drive guest satisfaction in a fast-paced resort setting.

Qualifications

• Minimum 3–5 years of frontline hotel operations experience with progression into supervisory roles.
• Experience directing Front Office, Concierge or Guest Services teams.
• Proficiency with hotel PMS, reservations systems, and MS Office.
• Ability to coach, develop, and motivate team members while maintaining service standards.

Responsibilities

• Direct daily operations of Front Office, Concierge, and Guest Services to ensure consistent service.
• Lead staffing, scheduling, labor management, and budgeting in line with targets.
• Coach and evaluate staff; manage performance and employee relations as needed.
• Serve as Manager on Duty and resolve guest concerns, service failures, and emergencies.
• Collaborate with Housekeeping, Engineering, F&B, Sales for seamless resort operations.
• Monitor guest satisfaction metrics and drive service improvements.

Skills

Leadership

Staffing management

Guest relations

Communication

Problem solving

Microsoft Office

Education

Hospitality management education preferred

Tools

PMS systems

Reservations systems

Microsoft Office

Job description

Aspen Meadows Resort is hiring an experienced Front Office Assistant Manager to lead the Front Office, Concierge, and Guest Services teams on a daily basis. You will ensure exceptional guest experiences, oversee staffing and scheduling, and monitor financial and service performance while acting as Manager on Duty when needed.

You will partner with Housekeeping and other departments to maintain brand standards and safety, coach staff, and drive guest satisfaction in a fast-paced resort setting.