Experience Coordinator

Base State Longevity Aspen; Aspen (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts on studio services

Employee discounts on therapies

Employee discounts on retail products

Job summary

Base State Longevity Aspen is seeking a Front Desk Lead to deliver warm hospitality and a seamless client experience in a boutique wellness studio in Aspen. You will greet clients, manage inquiries and bookings, and guide new clients through intake processes to ensure personalized service for returning members.

Responsibilities include coordinating schedules, supporting IV therapy prep, maintaining pristine spaces, and ensuring a smooth hand-off between hospitality and clinical care.

Qualifications

• Experience in high-end hospitality, boutique fitness, medical spa, or customer service roles.
• Strong written and verbal communication skills.
• Tech-savvy; comfortable using booking/scheduling/retail software.
• Enthusiastic and proactive team player in a fast-paced studio.

Responsibilities

• Front Desk Leadership & Hospitality: greet clients and create a high-end atmosphere.
• Serve as main contact for phone, email, and in-person inquiries.
• Schedule & Client Management: manage bookings and client flow.
• Guide new clients through intake processes and personalize experiences for returning members.
• Clinical Support: assist nursing staff with IV therapy prep and client comfort.
• Studio Operations & Upkeep: maintain clean, stocked spaces and monitor supplies.

Skills

Hospitality

Communication

Organization

Teamwork

Education

High school diploma or GED

Tools

Booking/scheduling software

Retail software

Job description

Key Responsibilities

• Front Desk Leadership & Hospitality:
• Warmly greet clients upon arrival, creating an inviting, high-end atmosphere.
• Serve as the main point of contact for phone, email, and in-person inquiries.
• Schedule & Client Management:
• Manage booking schedules, appointment calendars, and client flow to optimize studio efficiency.
• Guide new clients through intake processes and ensure returning members have a personalized experience.
• Clinical Support:
• Assist nursing and clinical staff with preparing IV therapy and supporting client comfort during treatments.
• Ensure smooth hand-offs between hospitality and clinical care.
• Studio Operations & Upkeep:
• Maintain immaculate studio presentation, ensuring treatment rooms and common areas are clean, organized, and fully stocked.
• Monitor inventory of studio supplies, retail products, and amenities.

Who You Are

• Enthusiastic & Hospitality-Minded: You possess warm, dynamic interpersonal skills and naturally excel at making others feel comfortable and valued.
• Passionate About Wellness: You have a genuine curiosity and interest in longevity, functional medicine, lifestyle health, and human optimization.
• Organized & Proactive: You notice the small details, multitask effortlessly under pressure, and take pride in keeping spaces organized.
• A Team Player: You are eager to jump in wherever needed - whether that's welcoming a client, prepping an IV suite, or tidying up the studio.

Qualifications

• Education: High school diploma, GED, or equivalent experience.
• Experience in high-end hospitality, boutique fitness, medical spa, or customer service roles
• Strong communication skills (written and verbal).
• Tech-savvy with experience managing booking/scheduling/retail software.

Why Join Base State Longevity?

• Growth & Learning: Gain hands-on exposure to functional medicine, IV therapy protocols, and the cutting edge of the longevity industry.
• Vibrant Culture: Work alongside a passionate, health-forward team dedicated to helping people live better, longer lives.
• Perks & Discounts: Enjoy employee discounts on studio services, therapies, and retail products.