Wellness Concierge: Guest Experience Guide

BATHHOUSE; Berkeley Heights (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Complimentary unlimited admission

Three Plus One guest passes per month

50% discount on services, products, &餐

Job summary

Bathhouse is seeking friendly Guides to be the welcoming face of our guest experience. You will help guests check in, answer questions, and ensure everyone feels comfortable and cared for during their visit.

You will contribute to creating a calm, thoughtful, and seamless experience from arrival onward. The role requires a warm, professional demeanor, strong communication skills, and the ability to work in a busy environment.

Qualifications

• Previous experience in hospitality, spa, wellness, or customer service preferred.
• Warm and welcoming demeanor, with strong communication skills.
• Comfortable interacting with guests in a busy, high-touch environment.
• Ability to stand and walk for extended periods and assist with light lifting as needed.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Provide clear orientation and guidance for the Bathhouse experience.
• Answer guest questions about amenities, services, and policies with friendly and accurate information.
• Assist guests with check-in, check-out, and any necessary paperwork or waivers as needed.
• Monitor guest flow and capacity to ensure a comfortable and safe environment.
• Communicate guest feedback, concerns, or incidents promptly to management.
• Promote Bathhouse services and retail offerings when appropriate.
• Uphold Bathhouse's standards of hospitality, safety, and professionalism at all times.
• Assist with opening, closing, and shift transitions as needed.

Skills

Hospitality

Communication

Customer service

Tools

POS systems

Reservation software

Job description

Bathhouse is seeking friendly Guides to be the welcoming face of our guest experience. You will help guests check in, answer questions, and ensure everyone feels comfortable and cared for during their visit.

You will contribute to creating a calm, thoughtful, and seamless experience from arrival onward. The role requires a warm, professional demeanor, strong communication skills, and the ability to work in a busy environment.