Guide

BATHHOUSE; New York (NY); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

Medical, Vision, and Dental insurance

Complimentary unlimited admission

50% discount on services

Job summary

BATHHOUSE is seeking a friendly Guide to enhance our guests' experiences in New York, NY. You'll warmly welcome guests, ensuring they feel comfortable and cared for. Your key responsibilities include greeting guests, answering their questions about amenities, and assisting with the check-in process.

The ideal candidate will have a background in hospitality or customer service with strong communication skills. Compensation ranges from $20 to $22 per hour, and additional benefits like medical insurance and complimentary admission are available.

Qualifications

• Previous hospitality or wellness experience preferred.
• Warm demeanor and strong communication.
• Punctual and team-oriented.

Responsibilities

• Greet guests warmly upon arrival.
• Provide clear guidance for the Bathhouse experience.
• Answer guest questions accurately.

Skills

Strong communication skills

Customer service experience

Ability to work in a high-touch environment

Job description

ABOUT BATHHOUSE

Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands‑on treatments — all in a sleek, high‑energy space. We're the intersection of wellness and social. Equal parts sanctuary and scene. We build spaces where anyone, with any body, can show up and feel better leaving than they arrived.

JOB DESCRIPTION

Bathhouse is seeking a friendly and attentive Guide to be the welcoming face of our guest experience. In this role, you'll help guests check in, answer questions, and ensure everyone feels comfortable and cared for throughout their visit. As an integral part of our team, you'll contribute to creating a calm, thoughtful, and seamless experience from the moment guests arrive.

RESPONSIBILITIES

• Greet and welcome guests warmly upon arrival.
• Provide clear orientation and guidance for the Bathhouse experience.
• Answer guest questions about amenities, services, and policies with friendly and accurate information.
• Assist guests with check‑in, check‑out, and any necessary paperwork or waivers as needed.
• Monitor guest flow and capacity to ensure a comfortable and safe environment.
• Communicate guest feedback, concerns, or incidents promptly to management.
• Promote Bathhouse services and retail offerings when appropriate.
• Uphold Bathhouse's standards of hospitality, safety, and professionalism at all times.
• Assist with opening, closing, and shift transitions as needed.

QUALIFICATIONS

• Previous experience in hospitality, spa, wellness, or customer service preferred.
• Warm and welcoming demeanor, with strong communication skills.
• Comfortable interacting with guests in a busy, high‑touch environment.
• Ability to stay calm, professional, and solutions‑oriented when issues arise.
• Reliable, punctual, and team‑oriented.
• Ability to stand and walk for extended periods and assist with light lifting as needed.
• Comfortable learning and using reservation or POS systems (training provided).
• Availability to work evenings, weekends, and holidays as needed.

COMPENSATION & BENEFITS

• Hourly Rate: $20 - $22 per hour.
• Medical, Vision, and Dental insurance available for full‑time employees.
• Complimentary unlimited admission to Bathhouse.
• Three "Plus One" guest passes per month.
• 50% discount on services, retail products, and restaurant offerings.