Wellness Concierge & Spa Experience Lead

panacealuxuryspaboutique; Columbus (OH); On-site; USD 1,929,000 - 2,893,000; Full time

Benefits offered by this job

Competitive pay

W2 Employment

Health benefits

401(k) plan

Paid training

Advancement opportunities

Flexible schedules

Product discounts

Uniforms provided

Job summary

Panacea Luxury Spa Boutique in Columbus, OH seeks a Wellness Guide to assist guests, book appointments, and maintain a welcoming spa environment. The role emphasizes exceptional customer service, multitasking across reception, retail, and concierge tasks, and staying groomed and professional.

Ideal candidates are reliable, with a positive attitude, able to stand for long periods, lift up to 20 lbs, and work weekend shifts.

Qualifications

• High school diploma preferred; candidates 21+ considered.
• Customer service experience preferred but not required.
• Willing to work 8-hour shifts and stand for long periods.

Responsibilities

• Read and review daily appointments and prepare for special client requests.
• Confirm appointments with clients as needed.
• Maintain a clean, organized workspace at all times.
• Prepare beverage stations and restock beverages and retail space as needed.
• Check guests in and out and assist with scheduling/rebooking of appointments.
• Upsell, cross-sell, and pre-sell services and products to guests.
• Assist with laundry, cleaning, and upkeep of treatment rooms and common areas.

Skills

Customer service

Communication

Reliability

Team player

Professional appearance

Education

High school diploma preferred

Job description

Panacea Luxury Spa Boutique in Columbus, OH seeks a Wellness Guide to assist guests, book appointments, and maintain a welcoming spa environment. The role emphasizes exceptional customer service, multitasking across reception, retail, and concierge tasks, and staying groomed and professional.

Ideal candidates are reliable, with a positive attitude, able to stand for long periods, lift up to 20 lbs, and work weekend shifts.