Wellness Concierge & Front Desk Specialist (Part-Time)

Serotonin Fort Worth; Fort Worth (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Serotonin Centers in Fort Worth is seeking a part-time Client Care Coordinator to greet clients, manage appointments, process transactions, and maintain accurate records using Zenoti, GHL, email, and Teams. You will support front desk operations, memberships, and promotions while upholding HIPAA and delivering outstanding service.

As a concierge and operational anchor, you will help drive client satisfaction and retention by maintaining professional environments, coordinating schedules, and

Qualifications

• Front desk or client service experience required.
• Proficiency with Zenoti and CRM/marketing tools.
• Excellent communication and multitasking abilities.
• HIPAA compliance and data privacy awareness.

Responsibilities

• Stand up, greet every client warmly and professionally; ensure check-in/out is smooth and accurate.
• Manage appointment scheduling and confirmations; maintain real-time calendars.
• Answer phones and emails promptly with clear information.
• Respond to 95% of calls/emails within 1 business hour; rapid lead response.
• Promote memberships and retail products aligned with client goals.
• Process payments accurately and reconcile daily transactions.
• Maintain accurate client records and ensure audit readiness.
• Follow HIPAA and biohazard protocols to protect privacy and safety.
• Participate in daily huddles and support team goals.
• Assist with in-center marketing initiatives and community outreach.

Skills

Strong communication

Interpersonal skills

Front desk experience

Multitasking

Tools

Zenoti

GHL

Email

Teams

Job description

Serotonin Centers in Fort Worth is seeking a part-time Client Care Coordinator to greet clients, manage appointments, process transactions, and maintain accurate records using Zenoti, GHL, email, and Teams. You will support front desk operations, memberships, and promotions while upholding HIPAA and delivering outstanding service.

As a concierge and operational anchor, you will help drive client satisfaction and retention by maintaining professional environments, coordinating schedules, and