Medspa Client Care Coordinator

Serotonincenters; Charleston (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Free Treatments

Health insurance

401(k)

Training & development

Company parties

Job summary

Serotonincenters is hiring a Client Care Coordinator in Charleston, SC. This role entails serving as the center’s client-facing representative, managing appointments, and ensuring a welcoming environment. Strong communication and multitasking skills are essential for excelling in this high-energy setting.

The position comes with benefits including free treatments, health insurance, and opportunities for advancement. Join a dynamic team that values client satisfaction and community engagement.

Qualifications

• Experience in client service roles; consultative sales experience preferred.
• Ability to manage high-volume environments effectively.
• Comfortable with email and technology.

Responsibilities

• Greet clients and manage appointment scheduling.
• Maintain accurate client records and follow compliance protocols.
• Engage with community through outreach initiatives.

Skills

Strong communication skills

Multitasking

Positive attitude

Client service experience

Organizational skills

Tools

Zenoti

Microsoft Office

CRM platforms

Job description

Benefits:

• Free Treatments
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• 401(k)
• 401(k) matching
• Company parties
• Free uniforms
• Health insurance
• Training & development
• Wellness resources

Role Overview:

The Client Care Coordinator serves as the center’s concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.

Key Responsibilities:

1. Front Desk Operations & Scheduling
   • Greet every client warmly and professionally; ensure check‑in and check‑out processes are smooth and accurate.
   • Manage appointment scheduling and confirmations in Zenoti; maintain real‑time accuracy of calendars.
   • Answer phones and emails promptly, providing clear and helpful information.
2. Client Engagement & Service Excellence
   • Create a welcoming environment that reflects Serotonin’s brand promise.
   • Provide guidance on services, memberships, and promotions; answer client questions with confidence.
   • Ask for client feedback every day via Google, Meta, Yelp, etc.
3. Membership & Retail Support
   • Introduce and promote memberships, retail products, and nutraceuticals aligned with client goals.
   • Process payments accurately and reconcile daily transactions.
   • Track membership renewals and follow up on expiring plans.
4. Documentation & Compliance
   • Maintain accurate client records in Zenoti; ensure all data is audit‑ready.
   • Follow HIPAA and biohazard protocols to protect client privacy and safety.
5. Team Collaboration & Daily Huddles
   • Participate in daily huddles; update trackers and whiteboards with MTD Goal vs. Actual.
   • Support Health Coaches, Medical Practitioners, Aestheticians by coordinating schedules and client flow.
6. Marketing & Community Outreach
   • Assist with in‑center marketing initiatives and event preparation.
   • Engage with local community through grassroots outreach and open houses.

Core KPIs & Targets

• Client Satisfaction (NPS): ≥90
• Appointment Accuracy: 100%
• Response Time: ≤1 hour for calls/emails
• Membership Conversion: ≥25% of eligible guests
• Compliance & Documentation Accuracy: 100%
• Community Engagement: ≥4 events/month

Qualifications

• Strong communication and interpersonal skills; ability to create a welcoming environment.
• Experience in front desk or client service roles; consultative sales experience preferred.
• Proficiency in Zenoti and general business platforms preferred but not required; comfort with email and MS Office.
• Excellent multitasking and organizational skills; ability to manage high‑volume environments.
• Positive attitude, team spirit, and commitment to client satisfaction.

Tech Stack & Tools

• Zenoti — scheduling, POS, documentation.
• GHL — CRM and marketing automation.
• Email & Teams — communication and coordination.
• Center trackers and whiteboard — daily goals and performance metrics.

Safety & Compliance

• HIPAA adherence; secure handling of client information.
• Follow all safety protocols for front desk operations and client interactions.

Why Join Serotonin Centers

Join a high-performance team where your role directly impacts client experience and center success. You’ll work with modern tools, clear goals, and a supportive culture that values growth and excellence.

Apply Today

Submit your application to join Serotonin Centers and help clients become their most vibrant selves.