Wellness Concierge & Client Experience Specialist

Massage Envy; Waldwick (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Starting pay: $18–$19/hr

Commissions on memberships/retail/gift

Paid training

401k matching

Health insurance options

Employee discounts

Career growth

Advancement opportunities

Job summary

Massage Envy in Waldwick, NJ is seeking a Front Desk Sales & Client Experience Associate to deliver exceptional customer service, guide members through wellness options, and drive sales of memberships, massage services, skincare, and retail products. This full-time role requires professionalism, dependability, and the ability to build lasting relationships with clients and guests.

The position offers a competitive starting wage of $18.00–$19.00 per hour plus commissions, paid training, and

Qualifications

• Experience in customer service, hospitality, retail, wellness, or sales.
• Career-minded and looking for long-term employment.
• Professional, dependable, and punctual.
• Able to balance excellent customer service with sales goals.

Responsibilities

• Provide warm, professional customer service.
• Build genuine relationships with members and guests.
• Schedule and rebook appointments.
• Explain services and products without high-pressure sales.
• Meet sales and service goals.
• Assist with front desk duties and inquiries.

Skills

Customer service

Sales

Hospitality

Communication

Relationship building

Job description

Massage Envy in Waldwick, NJ is seeking a Front Desk Sales & Client Experience Associate to deliver exceptional customer service, guide members through wellness options, and drive sales of memberships, massage services, skincare, and retail products. This full-time role requires professionalism, dependability, and the ability to build lasting relationships with clients and guests.

The position offers a competitive starting wage of $18.00–$19.00 per hour plus commissions, paid training, and