Wellness Clinic Operations Lead - Team Coach and Growth

Massage Envy; Charlotte (NC); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Employer-paid health care

Paid time off

Employee Assistance Program

Flexible schedule

Free massage or skincare service each月

Product discounts

Training

Job summary

Massage Envy Charlotte is hiring to lead a team in a spa environment, focusing on driving memberships, promoting retail sales, coaching staff, and maintaining a safe, therapeutic atmosphere.

Full-time and part-time positions are available with flexible day/evening shifts, including weekends and holidays. Competitive pay, employer-paid health care for full-time, PTO, training, and monthly complimentary services are included.

Qualifications

• Candidates have management and/or sales experience in a personal service environment such as a spa, salon, or gym.
• Natural leaders who can build relationships, motivate, coach and support a team.
• Ability to have tough conversations professionally and constructively.
• Capable of creating a workplace culture where employees feel valued and connected to the mission.

Responsibilities

• Manage all operational aspects: drive membership, promote retail sales, guide the team, oversee deposits and inventory, ensure legal compliance, and more.
• Set goals, prioritize work and analyze business performance for growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Empower team members via ongoing training, clear expectations, and performance reviews.
• Develop strong relationships with employees, members and guests.

Skills

Management experience

Sales experience

Leadership

Communication skills

Job description

Massage Envy Charlotte is hiring to lead a team in a spa environment, focusing on driving memberships, promoting retail sales, coaching staff, and maintaining a safe, therapeutic atmosphere.

Full-time and part-time positions are available with flexible day/evening shifts, including weekends and holidays. Competitive pay, employer-paid health care for full-time, PTO, training, and monthly complimentary services are included.