Wellness Center Operations Lead - People & Growth

Massage Envy; Houston (TX); On-site; USD 40,116,000 - 45,847,000; Full time

Benefits offered by this job

Healthcare (full-time)

401(k) matching

Paid time off

Flexible schedule

Free massage service

Product discounts

Job summary

Massage Envy Tanglewood is seeking a hands-on leader to manage daily operations, drive memberships, promote retail sales, oversee deposits and inventory, and guide a team of caring professionals toward outstanding guest service.

The ideal candidate has management or sales experience in personal services such as a spa or gym, strong leadership and coaching skills, and a track record of building a positive, high-performing workplace culture with clear accountability.

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Massage industry experience is a PLUS but not required
• Be an natural leader who can build relationships while motivating, coaching and supporting a team

Responsibilities

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Skills

Leadership

Sales experience

Management experience

Customer service

Job description

Massage Envy Tanglewood is seeking a hands-on leader to manage daily operations, drive memberships, promote retail sales, oversee deposits and inventory, and guide a team of caring professionals toward outstanding guest service.

The ideal candidate has management or sales experience in personal services such as a spa or gym, strong leadership and coaching skills, and a track record of building a positive, high-performing workplace culture with clear accountability.