Wellness Center Administrative Coordinator

emerson; Boston (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Emerson College's Wellness Center is seeking an Administrative Coordinator to support daily operations and frontline service for students, parents, and the campus community. Reporting to the Associate Director of Health Services, you will manage calendars, handle inquiries, coordinate emergencies, and maintain records with confidentiality.

The role requires 1-2 years in administrative support, familiarity with office software, and a student-focused mindset; compensation ranges from $21.25–$24.95

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 1-2 years' experience in administrative support.
• 1-2 years' experience in an outpatient mental health office setting preferred.
• 1-2 years' experience in higher education settings preferred.
• Experience with Medicat EMR software preferred.

Responsibilities

• Manage clinical schedule, confirm appointments, and notify students and clinicians about conflicts.
• Handle inquiries via phone, email, and walk-ins for appointments or referrals.
• Coordinate emergency responses with Campus police/ambulance and determine service level.
• Maintain reception area, check-in procedures, and paperwork like records requests.
• Prepare and obtain medical records for visits, messages, and referrals.
• Explain protocols to students, parents, guardians, staff; maintain confidentiality.
• Review health records for immunization compliance and notify requirements.
• Monitor Health Holds and update Holds or Waivers as needed.
• Data entry: immunizations, hold status, demographics, and allergies.
• Order and maintain office materials and supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Interpersonal skills

Teamwork

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Medicait EMR

Microsoft Office

Google Suite

Job description

Emerson College's Wellness Center is seeking an Administrative Coordinator to support daily operations and frontline service for students, parents, and the campus community. Reporting to the Associate Director of Health Services, you will manage calendars, handle inquiries, coordinate emergencies, and maintain records with confidentiality.

The role requires 1-2 years in administrative support, familiarity with office software, and a student-focused mindset; compensation ranges from $21.25–$24.95