Sales Associate

Massage Envy; Saint Petersburg (FL); Presencial; USD 17 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Resumo da oferta

Massage Envy in Saint Petersburg, FL is seeking a sales and customer service associate to help clients understand massage, skin care, and stretch benefits. You will build relationships with members and guests, promote the Wellness Program, and guide clients to memberships, services, and retail products.

Strong math, cash handling, and a high school diploma or equivalent are required. This role offers a dynamic, fast-paced environment with opportunities for growth, a healthy compensation plan,

Qualificações

• Previous customer service or sales experience preferred.
• Ability to explain benefits and upsell products.
• Comfort with cash handling and use of basic computer systems.

Responsabilidades

• Greet clients, schedule services, answer questions, and maintain a welcoming environment.
• Promote Massage Envy Wellness Program and services; upsell memberships, services, and retail products.
• Drive member retention through outreach by phone and email.

Conhecimentos

Customer service

Sales

Cash handling

Retail sales

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our franchised location.

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive
• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).

Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent

• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with other in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services. Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• A healthy compensation plan that rewards your hard work.
• PTO - personal time off based on status and tenure
• Receive Employee service and retail discount benefits
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training and growth opportunity - refine your sales, customer service skills, task and time management, and team interactive skills.
• Sales & Retail Commission Pay
• Monthly Bonus Incentive

WHAT WE'LL ACCOMPLISH TOGETHER

As a team, we’re committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance