Wellness Advisor & Client Experience Pro

Massage Envy; Gainesville (FL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Sign on bonus

Employer-paid healthcare

Matching 401(k)

Paid time off

Employee referral bonus

Employee Assistance Program

Flexible schedule

Free massage service each month

Discounts on products

In-depth product and service training

Job summary

Massage Envy Gainesville-Butler Plaza is seeking team members to deliver outstanding customer service and promote Total Body Care. You will educate clients on services, help schedule appointments, and encourage retail purchases while building a loyal client base.

Full-time and part-time roles are available with flexible hours; the team emphasizes growth, training, and a supportive environment with added perks like monthly complimentary services.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Retail experience

Math skills

Computer skills

multitasking

People skills

Knowledge of massage/skin care

Job description

Massage Envy Gainesville-Butler Plaza is seeking team members to deliver outstanding customer service and promote Total Body Care. You will educate clients on services, help schedule appointments, and encourage retail purchases while building a loyal client base.

Full-time and part-time roles are available with flexible hours; the team emphasizes growth, training, and a supportive environment with added perks like monthly complimentary services.