Wellness Concierge & Sales Advisor

Massage Envy; Gainesville (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employer-paid healthcare (medical, d..

Paid Time Off

Discounted services

30% off retail products

Flexible scheduling

Comprehensive training

Referral bonus

Employee Assistance Program

Team recognition

Job summary

Massage Envy Gainesville seeks a front desk team member who enjoys helping people and guiding them toward wellness services. You will greet clients, schedule appointments, and educate guests on massage, skincare, and stretch offerings while promoting memberships and retail products.

Ideal candidates communicate well, stay organized, and thrive in a fast-paced, people-focused environment. Open days include days, evenings, and weekends.

Qualifications

• Previous customer service, retail, or sales experience preferred, but not required.
• Strong communication and interpersonal skills.
• Comfortable learning technology, handling transactions, and managing multiple responsibilities.
• High school diploma or equivalent.

Responsibilities

• Welcome clients and create a warm, positive, and personalized experience.
• Build relationships by asking questions, listening, and understanding each client's wellness goals.
• Educate clients about the benefits of regular massage, skincare, and stretch services.
• Recommend wellness memberships, services, and retail products that support clients' needs.
• Help clients schedule appointments and maintain consistent wellness routines.
• Manage phone calls, emails, scheduling, and other daily front desk responsibilities.
• Help maintain cleanliness and organize supplies throughout the clinic.
• Proactively connect with clients to encourage continued wellness care.
• Collaborate with your teammates to achieve individual and clinic goals.

Skills

Customer service

Sales

Communication

Technology literacy

Education

High school diploma or equivalent

Job description

Massage Envy Gainesville seeks a front desk team member who enjoys helping people and guiding them toward wellness services. You will greet clients, schedule appointments, and educate guests on massage, skincare, and stretch offerings while promoting memberships and retail products.

Ideal candidates communicate well, stay organized, and thrive in a fast-paced, people-focused environment. Open days include days, evenings, and weekends.