Wellbeing Concierge – Spa & Fitness

Auberge Resorts Collection; Napa (CA); Vor Ort; USD 24.000 - 35.000; Vollzeit

Zusammenfassung

Auberge Resorts Collection seeks a Wellbeing Coordinator for the Halehouse Spa at Stanly Ranch. You’ll help deliver the Joy of Wellbeing, managing spa, fitness, and retail experiences to guests, members, and residents. This role includes scheduling treatments, greeting guests, and supporting merchandise sales with a curated service approach.

The position emphasizes flawless guest experiences, team collaboration, and discretionary, diplomatic handling of guest needs in a luxury setting.

Qualifikationen

• Experience in hospitality, spa, or retail customer service is required.
• Ability to work in a fast-paced environment with an outgoing team.
• Strong communication style and interpersonal skills.
• Past experience in luxury settings is a plus.

Aufgaben

• Maintain spa and fitness areas in spotless condition between appointments.
• Knowledge of treatments with ability to recommend and upsell.
• Process spa reservations, billing, and greet guests on arrival/departure.
• Support retail: guest assistance, display, suggestive selling, merchandising.

Kenntnisse

Customer service

Hospitality experience

Communication skills

Jobbeschreibung

Auberge Resorts Collection seeks a Wellbeing Coordinator for the Halehouse Spa at Stanly Ranch. You’ll help deliver the Joy of Wellbeing, managing spa, fitness, and retail experiences to guests, members, and residents. This role includes scheduling treatments, greeting guests, and supporting merchandise sales with a curated service approach.

The position emphasizes flawless guest experiences, team collaboration, and discretionary, diplomatic handling of guest needs in a luxury setting.