Wellbeing Coordinator (SPA)

Auberge Resorts Collection; Napa (CA); On-site; USD 24,000 - 35,000; Full time

Job summary

Auberge Resorts Collection seeks a Wellbeing Coordinator for the Halehouse Spa at Stanly Ranch. You’ll help deliver the Joy of Wellbeing, managing spa, fitness, and retail experiences to guests, members, and residents. This role includes scheduling treatments, greeting guests, and supporting merchandise sales with a curated service approach.

The position emphasizes flawless guest experiences, team collaboration, and discretionary, diplomatic handling of guest needs in a luxury setting.

Qualifications

• Experience in hospitality, spa, or retail customer service is required.
• Ability to work in a fast-paced environment with an outgoing team.
• Strong communication style and interpersonal skills.
• Past experience in luxury settings is a plus.

Responsibilities

• Maintain spa and fitness areas in spotless condition between appointments.
• Knowledge of treatments with ability to recommend and upsell.
• Process spa reservations, billing, and greet guests on arrival/departure.
• Support retail: guest assistance, display, suggestive selling, merchandising.

Skills

Customer service

Hospitality experience

Communication skills

Job description

Company Description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

Join our team as a Wellbeing Coordinator in the Halehouse Spa and help bring to life the Joy of Wellbeing that is unique to Auberge. At Stanly Ranch transformative wellbeing defines our approach to the Joy that we bring our guests, members & residents.The Wellbeing Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedule treatments, meet and greet guests, sell merchandise and check on fitness areas.

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Maintain the Spa and Fitness Center areas inspotless condition and maintain the common areas of the spa in between appointments.
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
• Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
• Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
• Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
• Use good judgement and maintain discretion and diplomacy while performing job duties.
• Participate in all designated programs, meetings, and training.

The starting range for this position is $21.50. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• RBS - AlcoholTraining Certification Required(within 30 Days of Hire)
• The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.
• Ability to work in a fast-paced environment with an outgoing team.
• Possess excellent communication style and skills.
• Prior customer service experience/luxury hospitality experience preferred
• Combination of education and work experience

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information:auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GLE Operations LLCis an Equal Opportunity Employer, M/F/D/V.GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements,GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.