Wellbeing Coach

Scenic Group (Scenic / Emerald Cruises); United States; A distancia; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

The Scenic Group invites a qualified Wellbeing Coach to join our premium onboard team, delivering massage therapy and guest wellness services across our ships.

You will provide professional massage sessions, wellness activities, and educational guidance, while maintaining high standards of service in a multicultural crew environment.

Strong English, certification, and experience with spa operations are essential, as is the ability to work under pressure and adapt to guest needs.

Formación

• Min 2 years’ experience as a massage therapist.
• Professional certification for massage therapist.
• Experience in 4* or 5* operations (Hotel and/or cruise ships) preferred.
• Basic Fitness or Yoga Instructor certificate can be an advantage.
• Highly proficient in spoken and written English.
• Self-organized, disciplined, and reliable.
• Team player and collaborative mindset.
• Problem solver and troubleshooter.
• Ability to work under pressure and in stressful situations.
• Smart presentation and professional demeanor.
• Familiar with working in a multicultural environment.
• Outgoing toward guests and customer service oriented.

Responsabilidades

• Providing professional and courteous service according to Company standards.
• Offering and promoting complimentary massages on embarkation day in the lounge.
• Offering treatment samples up to 5 minutes in public areas in alliance with Cruise Director.
• Participating in activities to reach higher guest satisfaction per Company standard.
• Welcoming and greeting guests according to Company standard.
• Promoting and recommending SPA services according to guest needs and in alliance with Cruise Director.
• Providing complimentary 30-minute massages to crew (one crew per day) on availability.
• Leading regular daily sports activities such as stretching or Nordic walking as per Cruise Director.
• Providing yoga and meditation/stretch classes.
• Retaining full knowledge of the SPA menu.
• Assisting with purchasing orders, stock items, inventory, and delivery control.
• Maintaining knowledge of the daily program.
• Informing Supervisor of guest complaints immediately.
• Ensuring proper handling of equipment, machinery, and chemicals.
• Notifying Supervisor of breakage or damage to equipment or furniture.
• Maintaining cleanliness front and back of house per HACCP regulations in treatment rooms.
• Participating in Safety Drills and understanding designated Safety role.
• Reporting potential Safety hazards immediately.

Conocimientos

Customer service

Team player

Problem solving

English proficiency

Self-organization

Reliability

Educación

Massage therapy certification

Descripción del empleo

Wellbeing Coach

Requirements:

• Min 2 years’ experience as a massage therapist
• Professional certification for massage therapist
• Experience in 4* or 5* operations (Hotel and/or cruise ships) preferred
• Basic Fitness or Yoga Instructor certificate can be a good advantage
• Highly proficient in spoken and written English
• Self-organized, disciplined, and reliable
• Team player
• Problem solver, troubleshooter
• Work under pressure and stressful situation
• Smart presentation
• Familiar to work in a multicultural environment
• Outgoing toward guests
• Customer service oriented

Role and Responsibilities:

• Providing professional and courteous service according to the Company standards and procedures
• Offering and promoting complimentary massages on embarkation day in the lounge
• Offering treatment samples lasting no longer than 5 minutes in public areas free of charge in alliance with Cruise Director.
• Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per Company standard
• Welcoming and greeting of guests according to the Company standard
• Actively promoting and recommending the available SPA services according to guest's needs and in alliance with the Cruise Director
• Providing complimentary 30-minutes-massages to the crew (one crew per day only) on availability.
• Providing regular daily scheduled sports activities such as, stretching or Nordic walking as per instruction of Cruise Director
• Providing yoga and meditation/stretch classes
• Retaining full knowledge of the SPA menu
• Assisting with purchasing orders including stock items, monthly inventory, and delivery control
• Retaining full knowledge of the daily program
• Informing Supervisor immediately about any guest complaint
• Ensuring correct handling of all equipment, machinery, and chemicals
• Notifying Supervisor about breakage and damage of all equipment, furniture, and machinery
• Maintaining cleanliness front and back of the house according to HACCP regulations, in particular the treatment rooms
• Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
• Reporting any potential Safety hazards immediately

Side Tasks:

• Participating in scheduled trainings, briefings, and meetings
• Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
• Assisting with monthly inventories as per Supervisor's instruction
• Welcome back face towels – preparation and service when not busy with spa services
• Pool/Jacuzzi area cleaning and exchange of towels when not busy with spa services
• Refill of ESPA cabin amenities in guest suites – assist HK
• Assisting with embarkation duties as directed by HM
• Guest Cycling/Walking tours – as directed by Cruise Director
• Ensuring gym is well maintained and cleaned daily