PT Massage Therapist

Equinox Hotels; New York (NY); On-site; USD 39,000 - 83,000; Full time

Benefits offered by this job

Service commission

Retail commission (where applicable)

Gratuities / service charge

Job summary

Equinox Hotels is seeking a Massage Therapist to deliver high-end spa services to guests, maintain impeccable hygiene, and ensure a premium guest experience. You will assess guest needs, perform treatments, and promote spa offerings with professionalism and courtesy.

The role requires excellence in English, strong customer service, sales abilities, and flexibility to work varied shifts in a luxury hotel environment. Training and certifications are expected to be maintained.

Qualifications

• Ability to communicate in English with guests, co-workers and management.
• Demonstrate strong customer service and/or sales experience.
• Demonstrate energy, motivation and reliability.
• Ability to work a flexible schedule (AM, PM, Weekends & Holidays).
• Maintain professional manner, oral and written communication, discretion and appearance.

Responsibilities

• Perform a wide range of massage and therapy techniques for spa guests.
• Adhere to hotel health and safety guidelines and maintain hygiene.
• Consult with guests to determine needs and expectations and address concerns.
• Provide treatment and educate guests on spa services and products as appropriate.
• Maintain cleanliness and organization of the spa workspace and comply with health codes.

Skills

English communication

Customer service

Sales experience

Flexible schedule

Professional demeanor

Attention to detail

Job description

Our Company

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

Our Company

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.

Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

Job Overview

Performs various types of massages to ensure Spa guests have an extraordinary experience. The therapist handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Essential Job Functions

• Always treat guests with courtesy and respect in a variety of situations.
• Honesty & Integrity.
• To be mindful of the importance of personal hygiene and grooming.
• Adhere to hotel Health and Safety guidelines.
• Ability to work under pressure and in a fast-paced environment.
• Maintain highest levels of professional performance, conduct, client service, safety, and hygiene in work areas and throughout the spa.
• Maintain thorough knowledge of and adherence to all procedures, protocols, and standards of Hotel and Spa.
• Develop and maintain thorough knowledge and skills in all spa services, tools, equipment, and products offered.
• Effectively inquire, assess, inform, explain, educate and provide treatment addressing guest/client specific needs and concerns, and, when applicable, the contraindications restricting or preventing treatment.
• Effectively advocate to spa guest/client additional services and products of interest or benefit to them.
• Participate in and successfully complete all training, education, and certifications required by spa.
• Collaborate, cooperate, and contribute to the success of all spa personnel and operations and effectively perform all tasks requested or assigned by management.
• Creates and fosters a positive and professional environment for Spa guests by performing a wide range of massage and therapy techniques.
• Performs Spa services according to established standards.
• Maintains a deep knowledge of Spa-specific techniques, services, products and promotions.
• Consults with Spa guests to determine needs and expectations.
• Assures the appropriate level of communication transpires between the therapist and the Spa guest during the course of treatment.
• Maintains a clean and organized work space in compliance with local health codes and regulations.
• Maintains appropriate and up-to-date licenses and certifications.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• May be assigned other duties at the discretion of management.

Additional Compensation

In addition to the posted hourly rate, eligible Massage Therapists may have the opportunity to earn service commission, retail commission where applicable, and gratuities/service charge distribution in accordance with hotel policy and applicable law.

Total compensation may vary based on schedule, business demand, services performed, guest bookings, and applicable commissions or gratuities.

Qualifications/Skills

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential

• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Ability to work a flexible schedule (AM, PM, Weekends & Holidays).
• Demonstrate previous spa concierge and/or other spa work experience and strong work ethic and reliability.
• Demonstrate strong customer service and/or sales experience and/or ability to promote and sell services and products.
• Demonstrate energy and enthusiasm, motivation and motivational ability.
• Demonstrate professional manner, oral and written communication, discretion, and appearance.
• Demonstrate the ability to successfully collaborate, cooperate, and contribute to the organization and to colleagues.

Desirable

• High School graduate or equivalent vocational training.
• Ability to read, write, and speak English.
• One to two years in a similar role in a luxury hospitality environment. Deep knowledge of local goods and services in critical, along with established vendor contacts.

Essential Physical Abilities

• Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping.
• The act of conducting a massage requires physical strength – a therapist must be able to move and manipulate a human body in a safe manner.
• Lifting/Pushing/Pulling/Carrying: Carry up to 10 pounds.
• Mobility: 15% of the shift will require walking around the spa.
• Continuous Standing: 75% of the stand while performing massages.
• Environment Physical Job Requirement: Hearing, vision, speech, and literacy.
• One-on-one communication with guest, managers and fellow employees.
• Must be able to observe conditions in the Spa. Must be able to see how the guest is responding to treatment.
• Must be able to read material.
• Requires using massage oils, lotions and creams during massage.
• Operating massage table 100% of time.
• Must be able to effectively communicate in writing to guests, vendors and fellow employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.