Cruise Spa & Wellness Specialist

Scenic Group (Scenic / Emerald Cruises); United States; Remote; USD 42,000 - 65,000; Full time

Job summary

The Scenic Group invites a qualified Wellbeing Coach to join our premium onboard team, delivering massage therapy and guest wellness services across our ships.

You will provide professional massage sessions, wellness activities, and educational guidance, while maintaining high standards of service in a multicultural crew environment.

Strong English, certification, and experience with spa operations are essential, as is the ability to work under pressure and adapt to guest needs.

Qualifications

• Min 2 years’ experience as a massage therapist.
• Professional certification for massage therapist.
• Experience in 4* or 5* operations (Hotel and/or cruise ships) preferred.
• Basic Fitness or Yoga Instructor certificate can be an advantage.
• Highly proficient in spoken and written English.
• Self-organized, disciplined, and reliable.
• Team player and collaborative mindset.
• Problem solver and troubleshooter.
• Ability to work under pressure and in stressful situations.
• Smart presentation and professional demeanor.
• Familiar with working in a multicultural environment.
• Outgoing toward guests and customer service oriented.

Responsibilities

• Providing professional and courteous service according to Company standards.
• Offering and promoting complimentary massages on embarkation day in the lounge.
• Offering treatment samples up to 5 minutes in public areas in alliance with Cruise Director.
• Participating in activities to reach higher guest satisfaction per Company standard.
• Welcoming and greeting guests according to Company standard.
• Promoting and recommending SPA services according to guest needs and in alliance with Cruise Director.
• Providing complimentary 30-minute massages to crew (one crew per day) on availability.
• Leading regular daily sports activities such as stretching or Nordic walking as per Cruise Director.
• Providing yoga and meditation/stretch classes.
• Retaining full knowledge of the SPA menu.
• Assisting with purchasing orders, stock items, inventory, and delivery control.
• Maintaining knowledge of the daily program.
• Informing Supervisor of guest complaints immediately.
• Ensuring proper handling of equipment, machinery, and chemicals.
• Notifying Supervisor of breakage or damage to equipment or furniture.
• Maintaining cleanliness front and back of house per HACCP regulations in treatment rooms.
• Participating in Safety Drills and understanding designated Safety role.
• Reporting potential Safety hazards immediately.

Skills

Customer service

Team player

Problem solving

English proficiency

Self-organization

Reliability

Education

Massage therapy certification

Job description

The Scenic Group invites a qualified Wellbeing Coach to join our premium onboard team, delivering massage therapy and guest wellness services across our ships.

You will provide professional massage sessions, wellness activities, and educational guidance, while maintaining high standards of service in a multicultural crew environment.

Strong English, certification, and experience with spa operations are essential, as is the ability to work under pressure and adapt to guest needs.