Spa Attendant

21c Museum Hotels LLC; Town of Gardiner (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

21c Museum Hotels LLC seeks a Spa Attendant to maintain pristine spa areas, restock supplies, and assist guests with orientation and requests. You will work with Spa Reception, Therapists, and operations to ensure smooth daily functions and exceptional guest experiences.

The role requires strong organization, attention to detail, and flexibility to work mornings, evenings, weekends, and holidays in a luxury hospitality setting. Previous spa or guest-service experience is preferred.

Qualifications

• Previous spa, hospitality, housekeeping, wellness, or guest service experience preferred.
• Luxury hotel or spa experience preferred.
• Strong organizational and time-management skills.
• Excellent guest service and interpersonal communication abilities.
• Professional appearance and polished demeanor required.
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required.
• High school diploma or equivalent preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Maintain cleanliness, sanitation, and organization of spa areas, locker rooms, lounges, fitness spaces, restrooms, and guest amenities areas.
• Restock towels, robes, linens, beverages, toiletries, and spa supplies throughout the shift.
• Ensure spa facilities are consistently maintained in accordance with luxury hospitality and cleanliness standards.
• Greet guests professionally and assist with spa orientation, facility information, and guest requests as needed.
• Support Spa Reception, Therapists, and operational teams to ensure smooth daily operations and exceptional guest experiences.
• Monitor guest areas regularly to maintain cleanliness, safety, and presentation standards.
• Assist with laundry collection, linen organization, and distribution of spa supplies as assigned.
• Respond promptly and professionally to guest concerns, requests, and service recovery opportunities.
• Follow all sanitation, workplace safety, and hotel operational procedures.
• Maintain confidentiality and professionalism while interacting with guests and team members.
• Support spa events, wellness programs, VIP experiences, and operational initiatives as assigned.
• Uphold luxury hospitality standards through professionalism, appearance, and attentive guest service.

Skills

Spa experience

Guest service

Interpersonal communication

Time management

Team collaboration

Professional appearance

Education

High school diploma or equivalent

Job description

Job Description

• Maintain cleanliness, sanitation, and organization of spa treatment areas, locker rooms, lounges, fitness spaces, restrooms, and guest amenities areas
• Restock towels, robes, linens, beverages, toiletries, and spa supplies throughout the shift
• Ensure spa facilities are consistently maintained in accordance with luxury hospitality and cleanliness standards
• Greet guests professionally and assist with spa orientation, facility information, and guest requests as needed
• Support Spa Reception, Therapists, and operational teams to ensure smooth daily operations and exceptional guest experiences
• Monitor guest areas regularly to maintain cleanliness, safety, and presentation standards
• Assist with laundry collection, linen organization, and distribution of spa supplies as assigned
• Respond promptly and professionally to guest concerns, requests, and service recovery opportunities
• Follow all sanitation, workplace safety, and hotel operational procedures
• Maintain confidentiality and professionalism while interacting with guests and team members
• Support spa events, wellness programs, VIP experiences, and operational initiatives as assigned
• Uphold luxury hospitality standards through professionalism, appearance, and attentive guest service

Qualifications

• Previous spa, hospitality, housekeeping, wellness, fitness, or guest service experience preferred
• Luxury hotel or spa experience preferred
• Strong organizational and time-management skills
• Excellent guest service and interpersonal communication abilitiesAbility to work independently and collaboratively within a team environment
• Professional appearance and polished demeanor required
• Ability to maintain cleanliness and attention to detail in guest-facing environments
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
• High school diploma or equivalent preferred
• Must be legally authorized to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.