Well-Being Attendant-Campus Recreation (Work Study)

Penn State Lady Lions; State College (Centre County); On-site; USD 15,000 - 21,000; Part time

Job summary

Penn State Campus Recreation is seeking a Work Study Well-being Attendant to help maintain the well-being room, assist patrons, and support well-being initiatives within our community.

This on-campus, part-time role requires strong customer service, the ability to schedule reservations in Fusion, safety awareness, and completion of required Penn State LRN trainings; starting wage is $13.00 per hour, with opportunities to grow through Campus Recreation programs.

Qualifications

• Strong problem-solving and proactive decision-making required.
• Ability to interact positively with student staff and patrons.
• Ability to work independently.
• Complete Penn State LRN training(s) as required.
• Must work a minimum of 10 hours per week.
• Maintain accurate availability in When-To-Work.
• Flexible schedule including early mornings, evenings, weekends.
• CPR/First Aid certification after hire.

Responsibilities

• Assist patrons and provide exceptional customer service.
• Schedule and assist patrons with reservations in Fusion software.
• Greet guests and verify ID via Fusion.
• Educate patrons on wellbeing initiatives and Penn State Flourish model.
• Maintain cleanliness and organization of the well-being room.
• Open and close procedures for the room.
• Troubleshoot equipment and address room issues.
• Support Well-being Manager with staffing concerns.
• Complete other responsibilities as assigned.

Skills

Problem solving

Customer service

Independent work

LRN training

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

Job Title: Work Study Well-being Attendant

Location: Campus Recreation, IM Building

Direct Report: Coordinator for Fitness and Well-being, Personal Training

Description: Campus Recreation is committed to fostering health and well-being within our community. Our well-being room provides a peaceful environment for relaxation and rejuvenation.

Within the department of Campus Recreation, the Well-being Attendant will help maintain the cleanliness and ambiance of the well-being room, assist patrons, and support well-being activities. This individual must be able to uphold Campus Recreation policies and procedures, support the operations of the well-being room, and assist with Campus Recreation Well‑being programing and initiatives.

This position is for the 26-27 academic year.

Responsibilities:

• Assist in providing exceptional customer services to patrons.
• Responsible for scheduling and assisting patrons with making reservations in Fusion software.
• Greet and check for proper identification of all guests via Fusion facility management software.
• Educate patrons on well-being initiatives and Penn State Flourish model.
• Keep the well-being facility clean and organized, including lounge area, massage chairs, and mind-body spaces.
• Encourage positive group development by engaging with participants and promoting a culture of respect and trust.
• Responsible for upholding the risk management plan for student staff, which is designed to prevent injuries as well as prepare students to respond appropriately to accidents, injuries and life-threatening emergencies.
• Ensure well-being room is safe, secure, and operational.
• Responsible for opening and closing procedures of well-being room.
• Routine and/or special cleaning of equipment within well-being room.
• Ability to troubleshoot employee requests or problems with equipment and well-being room.
• Assist Well-being Manager with staffing concerns.
• Complete other responsibilities as assigned by Wellness Manager or Fitness & Well-being Professional Staff.

Personal/Professional Development and Responsibilities:

• Attend all certifications or training(s) regarding technology within the well-being room.
• Attend certification training(s) for well-being, including Mental Health First Aid.
• Complete Well-being Flourish Trainings.
• Be receptive to professional and personal development.
• Balance time commitments.
• Give and receive feedback.
• Recognize limitations and work to improve in a timely manner.
• Function as a contributing member of the Campus Recreation team.

Expectations:

• Act as an extension of professional staff.
• Comprehensive knowledge and understanding of Campus Recreation and well-being.
• Well-being Attendant Attire:
  • Always appear neat, clean, and dressed professionally for role.
  • Blue jeans without holes, dress slacks, shorts, or capris.
  • Tops must be professional uniform.
  • No hats or cutoff shorts.
  • Nametag above the waist and on the left side.

Requirements:

• Strong problem-solving skills and ability to be proactive in decision-making.
• Ability to positively interact with student staff and patrons.
• Ability to work independently.
• Complete all required Penn State LRN training(s).
• Work a minimum of 10 hours per week. Average of three hours/week for department focused work.
• Attendance/Availability - must keep accurate and up-to-date availability in When-To-Work.
• Accommodate a variable work schedule that may include early mornings, late evenings, and/or weekends.
• Successfully complete American Red Cross or equivalent Adult CPR/First Aid after hire.

Beneficial Skills and Qualities:

• Time Management: Ability to balance work with academic responsibilities.
• Adaptability: Flexibility to handle different tasks and adjust to changing schedules.
• Problem-Solving: Quick thinking to address patron concerns and operational issues.
• Empathy: Understanding and addressing the needs of patrons with care.
• Teamwork: Collaborating effectively with other staff members.
• Initiative: Proactively identifying tasks that need to be done and act accordingly

Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements.

The starting hourly rate for this job is $13.00.

Federal Work Study job performance is evaluated either annually or through ongoing mentorship.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.