Welcoming Center Associate — Member Services & POS

YMCA of the Triangle; Raleigh (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

YMCA of the Triangle is seeking a Welcome Center Attendant in Raleigh to manage front-desk transactions, membership registrations, and customer service during opening shifts and select weekends. The role emphasizes accurate sales processing, program knowledge, and a welcoming, supportive presence for all members.

The position requires 1–2 years in sales or administrative settings, strong communication, and the ability to work with diverse groups.

Qualifications

• High School Diploma or GED preferred with 1–2 years experience in sales/administrative environment.
• Professional, nurturing, welcoming disposition to relate to customers.
• Ability to relate to diverse groups and provide excellent customer service.
• Motivated, problem solver with a positive attitude.
• Strong computer skills (Word, Excel, Outlook) and basic financial understanding.

Responsibilities

• Monitor Welcome Center flow to ensure members are served with quality service.
• Build positive member relationships and address needs and concerns.
• Process sales orders and transactions using membership database software.
• Understand program offerings, pricing, policies, and registration methods.
• Handle financial assistance applications and confidential transactions.
• Be accountable for revenue during shifts and reconcile batches.

Skills

Customer service

Sales experience

Communication skills

Microsoft Office

Multilingual (desired)

Education

High School Diploma/GED

Tools

Membership database software

Job description

YMCA of the Triangle is seeking a Welcome Center Attendant in Raleigh to manage front-desk transactions, membership registrations, and customer service during opening shifts and select weekends. The role emphasizes accurate sales processing, program knowledge, and a welcoming, supportive presence for all members.

The position requires 1–2 years in sales or administrative settings, strong communication, and the ability to work with diverse groups.