Welcoming Admissions & Intake Specialist

Burrell Behavioral Health; Poplar Bluff (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Benefits package

Training

Career mobility

Welcoming culture

Job summary

Burrell Behavioral Health in Poplar Bluff, MO seeks an Admission Specialist to coordinate admissions, screen clients, and manage referrals, ensuring a welcoming, compliant intake process. You will support billing and care coordination while maintaining census data and assisting clinical staff with administrative duties.

Ideal candidates will have a high school diploma or GED, experience in healthcare or administrative roles, and strong communication and organizational skills.

Qualifications

• High School Diploma or GED.
• Previous administrative, customer service, healthcare, behavioral health, admissions, or intake experience is preferred.
• Proficiency with Microsoft Word, Excel, and other computer-based systems.
• Knowledge of confidentiality requirements related to mental health and substance use treatment preferred.

Responsibilities

• Coordinate the admission process for new clients, ensuring a positive and welcoming experience from first contact through intake.
• Facilitate client screenings by phone and in person to determine service needs and eligibility.
• Maintain professional relationships with referral sources, clients, and team members while providing outstanding customer service.
• Manage referral activity and maintain waiting lists in accordance with applicable standards and guidelines.
• Complete admission documentation and enter client demographic, financial, and consent information into applicable databases.
• Coordinate insurance and financial information with care management and billing teams to ensure timely processing.
• Monitor and maintain program census information to support operational and reporting requirements.
• Assist clinical staff with administrative tasks, correspondence, forms, and documentation.
• Conduct chart reviews, filing activities, and follow-up on documentation deficiencies within required timeframes.
• Enter and maintain accurate data within established timelines and reporting requirements.
• Collaborate with departments to ensure admissions, transfers, and discharges are processed accurately and efficiently.
• Perform other duties as assigned by leadership.

Skills

Customer service

Administrative

Healthcare

Confidentiality

Communication

Organizational skills

Attention to detail

First Aid

CPR

Education

High School Diploma

GED

Tools

Microsoft Word

Excel

Job description

Burrell Behavioral Health in Poplar Bluff, MO seeks an Admission Specialist to coordinate admissions, screen clients, and manage referrals, ensuring a welcoming, compliant intake process. You will support billing and care coordination while maintaining census data and assisting clinical staff with administrative duties.

Ideal candidates will have a high school diploma or GED, experience in healthcare or administrative roles, and strong communication and organizational skills.