Welcome Host Ambassador

Compass Group USA; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, Rapport division, seeks a Welcome Host to create a warm, professional atmosphere for clients, executives and staff on the reception floor and public areas. You will be the first point of contact, directing visitors and assisting during their visit.

Responsibilities include greeting guests, escorting VIPs, coordinating space reservations, and coordinating with facilities and technology teams to ensure a high-quality experience for all guests.

Qualifications

• Customer-facing skills and professional communication are required.
• Ability to greet visitors and direct them to appointments.

Responsibilities

• Provide high-level internal and external customer support.
• Greet employees and visitors, welcome visitors with a smile while maintaining eye contact.
• Meet, greet and escort VIP guests.
• Ensure guest satisfaction throughout arrival and stay.
• Assist with space reservations using an online tool.
• Direct guests to resources and check coats and luggage.
• Maintain visitor list and security procedures.
• Work with facilities and tech teams to ensure quality guest experience.

Skills

Customer service

Guest reception

Job description

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Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Welcome Host is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the Guest Experience Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit. Essential Duties and Responsibilities:

• Provide high-level internal and external customer support
• Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.
• Meet, greet and escort all VIP guests
• Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
• Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
• Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
• Handle daily signage requirements for guest wayfinding
• Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
• Carry out instructions for security, fire, health and safety guidelines
• Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Rapport a specialized division of FLIK Hospitality Group