Arrival Ambassador Goldman

Compass Group USA; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and member of Compass Group USA, seeks an Arrival Ambassador to provide exceptional service to VIP clients from arrival through destination within the company. This highly visible role supports welcoming high-profile clientele and ensuring a smooth, personalized experience, reinforcing hospitality excellence.

Essential duties include greeting VIPs, escorting them through premises, registering activity, anticipating needs, and acting as a

Qualifications

• VIP guest service mindset and polished interpersonal skills.
• Strong communication and professional appearance.
• Ability to coordinate with security and facility staff.

Responsibilities

• Greet VIP guests upon arrival and ensure a memorable first impression.
• Escort guests to meetings or designated areas, ensuring comfort and privacy.
• Register guest activity and coordinate with centers on visitor processing.
• Anticipate guest needs and fulfill special requests to enhance satisfaction.

Job description

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Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Arrival Ambassador is responsible for providing exceptional service to VIP clients from the moment they arrive until they reach their destination within the Company. This is a highly visible role that will be supporting the firm’s initiative in welcoming high-profile clientele and ensuring a smooth and personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence.

Essential Duties and Responsibilities:

• Properly greet and handle VIP guests upon arrival with a smile and maintaining eye contact through the entire interaction. Following established procedures and coordinating with in-house security as appropriate. Addressing VIPs by name and ensuring a memorable first impression.
• Escort guests to their designated areas or meetings within our premises, providing personalized assistance and ensuring their comfort throughout the journey.
• Register all guest activity and liaise with other centers on visitor processing.
• Anticipate guest needs and proactively offer assistance and fulfill special requests.
• Acting as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Rapport a specialized division of FLIK Hospitality Group