GUEST RELATIONS OFFICER

Compass Group USA; New York (NY); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Rapport, a division of FLIK Hospitality Group, seeks a Guest Relations Officer to greet guests, manage lobby flow, and deliver exceptional front-of-house service. The role emphasizes warmth, attentiveness, and professional interaction with members and staff alike.

Ideal candidates stand for extended periods, demonstrate a five-star image, and possess solid organizational and communication skills within a hospitality or corporate setting.

Qualifications

• Ability to stand for long periods (5 hours or more).
• Positive, professional image required for five-star impression.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent listening and verbal communication abilities.

Responsibilities

• Welcome clients and their guests warmly, fostering a sense of belonging.
• Provide prompt and courteous welcome to all guests upon arrival.
• Act as a way-finder and hospitality resource for guests.
• Assist with lobby flow and employee/visitor cues to elevators.
• Build relationships with employees and repeat guests to enhance experiences.

Skills

Customer service

Front of house

Hospitality experience

Communication skills

Professional appearance

Tools

Basic computer skills

Job description

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GUEST RELATIONS OFFICER

Salary:$25 - $27 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Key Responsibilities:

• Welcome clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging


• Provide a prompt and courteous welcome to all guests upon their arrival


• Acting as way-finders and hospitality services resource for all guests


• Assist with lobby flow including employee and visitor cues to elevators


• Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained


• Be actively engaged with guests, employees & clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity


• Escort guests to their destination as required


• Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately


• Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day


• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.Operate the Evening Meal Program Operation from 6pm - pm


• Retrieve food deliveries from personnel


• Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery


• Responsible for all general Lobby & Evening Meal Program duties as required

Preferred Qualifications:

• Must have the ability to stand for at least 5 hours or more as required and willing to stand outside in varying outdoor weather conditions.


• Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must


• Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment


• Excellent listening and oral communication skills.


• Basic computer skills and knowledge of office technology / equipment.


• Punctual, dependable and dedicated to achieving operational excellence


• Discreet, ethical and committed to maintaining a high degree of confidentiality.


• 1-2 years experience in a client service / front of the house position within a hospitality or corporate environment.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical


• Vision


• Life Insurance/ AD


• Disability Insurance


• Retirement Plan


• Paid Time Off


• Holiday Time Off (varies by site/state)


• Associate Shopping Program


• Health and Wellness Programs


• Discount Marketplace


• Identity Theft Protection


• Pet Insurance


• Employee Assistance Program


• Flexible Spending Accounts (FSAs)


• Personal Leave

Rapport a specialized division of FLIK Hospitality Group