Welcome Desk Leader - Wellness Center Operations

JCC Association of North America; Tenafly (NJ); On-site; USD 42,000 - 48,000; Full time

Job summary

The JCC Association of North America is seeking a Welcome Desk Manager for the Kaplen JCC on the Palisades in Tenafly, NJ. This full-time position is responsible for overseeing customer service at welcome desks, managing staff, and ensuring smooth operations of the community center. Ideal candidates will have supervisory experience, strong communication skills, and a customer service-focused background. The salary range is $42,000 to $48,000, commensurate with experience.

Qualifications

• Ability to work in a fast-paced environment as part of a team.
• Attention to detail and accuracy.
• Flexibility and adaptability in tasks.

Responsibilities

• Oversee customer service experiences at welcome desks.
• Supervise and coordinate staff hiring and training.
• Ensure operation of the desks and babysitting services.

Skills

Customer service orientation

Strong communication skills

Supervisory skills

Organizational skills

Problem solving

Education

2+ years Supervisory experience

5+ years in customer-focused service delivery

CPR, First Aid, and AED certification

Tools

Microsoft Office Suite

Salesforce

Upace

Job description

The JCC Association of North America is seeking a Welcome Desk Manager for the Kaplen JCC on the Palisades in Tenafly, NJ. This full-time position is responsible for overseeing customer service at welcome desks, managing staff, and ensuring smooth operations of the community center. Ideal candidates will have supervisory experience, strong communication skills, and a customer service-focused background. The salary range is $42,000 to $48,000, commensurate with experience.