Welcome Desk Associate

JCC Association of North America; Tenafly (NJ); On-site; USD 22,500 - 27,500; Part time

Job summary

The JCC Association of North America is seeking a part-time Welcome Desk Associate in Tenafly, NJ. This role involves providing exceptional customer service, managing front desk operations, and assisting members with their needs. Candidates should have a passion for hospitality, strong communication skills, and an ability to work in a fast-paced environment. Certification in CPR and First Aid is required, with training provided as needed. The position has physical demands, including lifting and customer interactions, offering a salary of under $25,000.

Qualifications

• Prior experience or passion for customer service or hospitality.
• Ability to work in a fast-paced environment as part of a team.
• Current CPR, First Aid, and AED certification (on-site training provided as needed).

Responsibilities

• Provide front-line service and be the first point of contact for community members.
• Welcoming and checking in members at the facility.
• Answer phones and process sales transactions.

Skills

Customer service skills

Communication skills

Organizational skills

Interpersonal skills

Ability to multi-task

Technical support for members

Tools

Microsoft Office Suite

Job description

Location and Job Title:

Welcome Desk Associate

Kaplen JCC on the Palisades

411 E. Clinton Ave.

Tenafly, NJ 07670

Principal Responsibilities

We are looking for an enthusiastic customer service driven Welcome Desk team member to join us. This position provides front-line service and is the first point of contact for members and the larger community entering our facilities. This staff member will serve as an integral part of the Health & Wellness team and play a crucial role for the entire organization. Staff are responsible for welcoming and checking in members, answering phones, managing customer issues and requests including technological support, processing sales, facilitating COVID-19 screening, and providing administrative support to the Health & Wellness team.

Qualifications & Specialized Skills

• Prior experience or passion for customer service or hospitality
• Ability to work and multi-task in a fast-paced environment as part of a team
• Display strong customer service skills with a positive and welcoming attitude
• Possess effective communication, organizational and interpersonal skills
• Computer skills and knowledge of relevant software (Microsoft Office Suite)
• Able to work consistent schedule either mornings, evenings, and/or Sundays
• Current CPR, First Aid, and AED (Automated External Defibrillator) certification (on-site training provided as needed)

Minimum Qualifications

• Facilitate an exceptional experience for the JCC Community through warm greetings, customer service, and smooth check in processes
• Create memorable experiences for members, anticipating and accommodating their needs
• Assist members with the JCCOTP App and website
• Troubleshoot member issues and facilitate communication between supervisors
• Manage and maintain the courtesy desks in a clean and presentable form
• Be actively engaged in "cross selling" the other key revenue components of the Kaplen JCC to members/guests- i.e., Pre-school, after-school, summer camps, etc.by obtaining enough program knowledge of these key program areas.
• Knowledge of JCC emergency, security, and safety protocols (i.e., fire alarm evacuation, CPR, etc.). Calling 911 and alerting security personnel in emergency situations
• Other duties as needed
• Comfortable standing or sitting for lengthy periods
• Process financial transactions as needed
• Moderate-extended use of computer screen, right or left-hand use, typing
• Frequent use of cleaning chemicals

Schedule

Part-Time, Mornings, Afternoons and Sundays

Physical Demands

While performing the duties of this job, employees are required to regularly talk, hear, reach with hands and arms. They must be able to walk, stoop, squat, bend, kneel or crouch and be comfortable lifting 25 pounds or greater.

Salary

Under $25,000

Equal Employment Opportunity Statement

The Kaplen JCC (Jewish Community Center) on the Palisades is an EOE. The policy of this institution is to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, marital status, national origin, age, handicap, veteran status, or status within any other protected group.