Welcome-Desk Associate

JCC Association of North America; Ardmore (PA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free membership to Kaiserman JCC

Discounts on Kaiserman JCC programming

Job summary

The Kaiserman JCC in Wynnewood, PA is seeking a Welcome Desk Associate to serve as the friendly first contact for members, guests, and prospective members. The role supports daily operations, membership services, program registration, and customer engagement.

You will provide outstanding service, promote JCC programs, assist with sales and retention, and ensure a welcoming environment across weekday, evening, and weekend shifts.

Qualifications

• Friendly, outgoing personality and a passion for customer service.
• Strong verbal and written communication skills.
• Ability to greet and assist members and guests professionally.
• Willingness to learn JCC operations and membership systems.
• Comfort with multitasking in a fast-paced environment.
• CPR/First Aid certifications preferred.

Responsibilities

• Greet and welcome members, guests, and prospective members.
• Provide information about memberships, programs, and services.
• Process program registrations and transactions.
• Answer phone calls and respond to inquiries.
• Assist with sales, promotions, and community outreach.
• Maintain front desk operations and records.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Computer skills

First Aid CPR

Job description

Location and Job Title:

Welcome?Desk Associate
Kaiserman JCC
45 Haverford Rd
Wynnewood, PA 19096

Principal Responsibilities:

The Welcome Desk Associate serves as the primary point of contact for members, guests, and prospective members at the Kaiserman JCC. This position plays a vital role in creating a welcoming environment while supporting daily operations, membership services, program registration, and customer engagement. The successful candidate will provide exceptional customer service, promote JCC programs and memberships, assist with sales and retention efforts, and help ensure a positive experience for all who visit the JCC. Weekday, evening, and weekend shifts available.

Minimum Qualifications:

Member & Guest Experience

• Greet and welcome members, guests, and prospective members in a friendly, professional, and inclusive manner.
• Serve as the first point of contact for questions, concerns, and general information about the JCC.
• Provide exceptional customer service and help create a positive experience for all visitors.

Membership & Sales Support

• Support membership acquisition, retention, and engagement efforts through outstanding customer service and relationship building.
• Provide information about memberships, programs, facility amenities, events, and services.
• Assist prospective members with inquiries, tours, and referrals to appropriate staff.
• Identify opportunities to connect members and guests with additional JCC programs, classes, services, and events.
• Support membership promotions, special events, open houses, and community outreach initiatives.

Front Desk & Operations

• Maintain the daily operations of the Welcome Desk, ensuring a professional and organized environment.
• Answer phone calls, respond to inquiries, transfer calls appropriately, and take accurate messages.
• Monitor facility access and assist with member check-in procedures.
• Support opening and closing procedures as assigned.
• Maintain accurate records related to memberships, program registrations, facility usage, and participant information.
• Assist with administrative tasks and special projects as needed.

Program Registration & JCC Knowledge

• Process program registrations, payments, and transactions accurately.
• Maintain a strong working knowledge of JCC programs, services, memberships, events, policies, and facility offerings.
• Promote educational, cultural, recreational, fitness, aquatics, camp, preschool, and community programs across the organization.
• Help members navigate JCC systems and access information about available programs and services.
• Stay informed about upcoming events, schedules, and operational updates to provide accurate information to members and guests.

Teamwork & Professionalism

• Collaborate effectively with staff across all departments to ensure excellent member service.
• Participate in staff meetings, trainings, and professional development opportunities.
• Maintain a high level of professionalism, reliability, and confidentiality.
• Support special events and other organizational initiatives as needed.
• Perform additional duties as assigned based on the needs of the Kaiserman JCC.

Qualifications:

• Friendly, outgoing personality with a passion for customer service.
• Strong verbal and written communication skills.
• Ability to build rapport with members, guests, and staff.
• Knowledge of or willingness to learn JCC operations, membership systems, programs, and services.
• Strong organizational skills and attention to detail.
• Comfortable using multiple software platforms and learning new technology.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• First Aid, CPR, and AED certifications preferred

Benefits and Compensation:

• Free membership to the Kaiserman JCC
• Generous discounts on Kaiserman JCC programming, including preschool, camp, and other offerings

Salary:

$25,000 - $35,000

Agency Information:

The Kaiserman JCC is located in Wynnewood, PA, in the heart of the Main Line. We are a vibrant Jewish Community, just a few miles from Center City Philadelphia. We are home to the award-winning Camp Kef summer day camp and one of the most respected preschool & kindergarten programs in the region.

The mission of the Kaiserman JCC is to ensure a welcoming and inclusive environment where Jewish values inspire excellent social, recreational, educational, cultural, and humanitarian activities that embrace our identity and connection to Israel. The JCC is committed to serving our entire community and does not discriminate based on race, religion, sexual orientation or disability.

Since 1971, the Kaiserman JCC has worked to build a vibrant, inclusive, and supportive Jewish community and enhancing and deepening the commitment to Jewish philanthropy. We have also worked with people and partners across the region to nurture Jewish life and learning, help those in need and build connections with Israel and Jews around the world.