Welcome Center Operations Supervisor

Larimer County Department of Health and Environment; Colorado; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement 401(a)

Paid time off

Flexible scheduling

Job summary

Larimer County Department of Human Services is seeking a Welcome Center Administrative Supervisor to lead a team at the Fort Collins and Loveland Welcome Centers. The role focuses on delivering compassionate customer service, supervising Administrative Specialists, and ensuring efficient daily operations.

The position is full-time, in-office at two locations, with regular hours and potential cross-site coverage.

Qualifications

• Five (5) years of related experience.
• Two (2) years of supervisory experience.
• Reliable transportation to county facilities as needed.

Responsibilities

• Directing daily administrative operations and supervising staff across Fort Collins and Loveland Welcome Centers to foster a cohesive, high-performing team environment
• Establishing operational priorities, procedures, and service standards to streamline workflows and provide compassionate, efficient support to Human Services clients
• Overseeing supply logistics and maintaining inventory for administrative forms, office essentials, and client items
• Representing the Welcome Centers in inter-departmental meetings and maintaining partnerships for consistent service delivery
• Partnering with fleet inventory to monitor and coordinate maintenance for County fleet vehicles
• Providing direct Welcome Center coverage during peak volumes or staff gaps or escalated client interactions

Skills

Leadership

Communication

Customer service

Mentoring

Conflict resolution

Process improvement

De-escalation

Organization

Job description

Larimer County Department of Human Services is seeking a Welcome Center Administrative Supervisor to lead a team at the Fort Collins and Loveland Welcome Centers. The role focuses on delivering compassionate customer service, supervising Administrative Specialists, and ensuring efficient daily operations.

The position is full-time, in-office at two locations, with regular hours and potential cross-site coverage.