Welcome Center Administrative Supervisor

Larimer County; Colorado; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA/HSA

Disability Insurance

Employee Assistance Program

Life/AD&D Insurance

Accident/Illness Insurance

401(a) Match

457(b) Deferred Compensation

Paid Time Off

Job summary

Larimer County’s Department of Human Services seeks a Welcome Center Administrative Supervisor to lead Administrative Specialists across Fort Collins and Loveland. The role focuses on daily operations, staff development, and compassionate client service at the two Welcome Centers.

This full-time, in-office position requires coordinating workflows, ensuring service standards, and representing the centers in inter-departmental discussions.

Qualifications

• Five years of experience in a related field.
• Two years of supervisory experience.

Responsibilities

• Direct daily administrative operations and supervise staff across the Fort Collins and Loveland Welcome Centers to foster a cohesive, high-performing team environment
• Establish operational priorities, procedures, and service standards that streamline daily workflows and ensure compassionate, efficient support for Human Services clients
• Oversee supply logistics, maintaining optimal inventory levels for administrative forms, office essentials, and necessary client items
• Represent the Welcome Centers in inter-departmental meetings, building strong agency partnerships to align practices, stay current on policy updates, and maintain consistent service delivery
• Partner with fleet inventory team to monitor, track and coordinate maintenance for County fleet vehicles located at Human Services locations
• Provide direct, hands-on Welcome Center coverage during peak volumes, staffing coverage gaps, or during emergent or escalated client interactions

Skills

Leadership

Communication

Customer Service

Mentoring

Conflict Resolution

Job description

At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative, and enthusiastic staff member to join our Operations and Organizational Development Division as our Welcome Center Administrative Supervisor.

The Welcome Center Administrative Supervisor leads, mentors, and empowers a team of Administrative Specialists across our Human Services Welcome Centers in Fort Collins and Loveland. The Welcome Center primarily assists clients with public assistance programs (including SNAP, TANF, and Medicaid), answers client inquiries, and connects individuals to community resources. This position is expected to set the standard for exceptional, compassionate customer service to ensure every community member feels supported. The Administrative Supervisor will oversee daily workflows and operational functions to drive efficiency and consistency across both Welcome Center locations.

Monday-Friday 8-4:30 pm. This is a full-time, in-office position at both the Fort Collins and Loveland Human Services locations. Typically, you will be at one location three days per week and the other two days per week. However, you may also need to go to both locations during the workday.

What you'll be doing:

• Directing daily administrative operations and supervise staff across the Fort Collins and Loveland Welcome Centers to foster a cohesive, high-performing team environment
• Establishing operational priorities, procedures, and service standards that streamline daily workflows and ensure compassionate, efficient support for Human Services clients
• Overseeing supply logistics, maintaining optimal inventory levels for administrative forms, office essentials, and necessary client items
• Represent the Welcome Centers in inter-departmental meetings, building strong agency partnerships to align practices, stay current on policy updates, and maintain consistent service delivery
• Partnering with fleet inventory team to monitor, track and coordinate maintenance for County fleet vehicles located at Human Services locations
• Providing direct, hands-on Welcome Center coverage during peak volumes, staffing coverage gaps, or during emergent or escalated client interactions

What we’re looking for:

• Ability to establish clear performance standards, set expectations, and monitor team workflows to ensure high-quality service delivery and accountability
• Ability to prioritize competing demands, multitask efficiently, and maintain organization in a fast-paced environment
• Advanced interpersonal and communication skills dedicated to delivering compassionate and respectful service to community members
• Strong leadership presence with a demonstrated track record of guiding, mentoring, and empowering teams both internally and across department program areas
• Ability to navigate challenging interpersonal dynamics and resolve conflicts constructively, promoting solutions that encourage staff and clients.
• Ability to foster unit cohesion and cross-department collaboration by establishing a clear operational tone, shared focus, and mission-driven purpose
• Proactive initiative to evaluate existing systems, identify roadblocks, and implement innovative process improvements that drive efficiency
• Expertise in de‑escalating heightened situations with empathy, composure, and professionalism while providing necessary support

All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.

• Five (5) years of experience in a related field.
• Two (2) years of supervisory experience required.
• Possess reliable transportation to work in any County facility as needed and required.

Benefits

• Medical, Dental, and Vision benefits
• FSA or HSA (depending on the medical plan)
• Short- and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays

Want to dive into the details? Check out Larimer County’s Benefits.

Position will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO 2555 Midpoint Drive, Fort Collins, CO 200 Peridot Avenue, Loveland, CO

An offer of employment is contingent upon the successful completion of required pre‑employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.