Welcome Center Administrative Supervisor

Larimer-County-1; Colorado; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

FSA or HSA

Retirement Plan 401(a) with employer

Generous paid time off

Job summary

Larimer County Department of Human Services seeks a Welcome Center Administrative Supervisor to lead a team of Administrative Specialists at Fort Collins and Loveland. You will set workflows, mentor staff, and ensure compassionate, efficient client support across both locations.

This full-time, in-office role requires strategic thinking, strong interpersonal skills, and the ability to coordinate with inter-departmental partners to maintain service standards, manage inventories, and support

Qualifications

• Five or more years in a related field.
• Two or more years of supervisory experience.
• Reliable transportation to county facilities as needed.

Responsibilities

• Direct daily administrative operations and supervise staff across Fort Collins and Loveland Welcome Centers.
• Establish operational priorities, procedures, and service standards for compassionate client support.
• Oversee supply logistics and inventory of administrative forms and office essentials.
• Represent Welcome Centers in inter-departmental meetings and maintain partnerships.
• Coordinate fleet vehicle maintenance at County facilities.
• Provide hands-on Welcome Center coverage during peak times or gaps.

Skills

Team leadership

Supervisor experience

Customer service

Interpersonal communication

Conflict resolution

Process improvement

Operational planning

Staff mentoring

Job description

At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative, and enthusiastic staff member to join our Operations and Organizational Development Division as our Welcome Center Administrative Supervisor.

The Welcome Center Administrative Supervisor leads, mentors, and empowers a team of Administrative Specialists across our Human Services Welcome Centers in Fort Collins and Loveland. The Welcome Center primary assists clients with public assistance programs (including SNAP, TANF, and Medicaid), answers client inquiries, and connects individuals to community resources. This position is expected to set the standard for exceptional, compassionate customer service to ensure every community member feels supported. The Administrative Supervisor will oversee daily workflows and operational functions to drive efficiency and consistency across both Welcome Center locations.

Monday-Friday 8-4:30 pm. This is a full-time, in-office position at both the Fort Collins and Loveland Human Services locations. Typically, you will be at one location three days per week and the other two days per week. However, you may also need to go to both locations during the workday.

You must submit three professional references with valid contact information with this application. Please note that current county employees cannot provide professional references.

What you'll be doing:

• Directing daily administrative operations and supervise staff across the Fort Collins and Loveland Welcome Centers to foster a cohesive, high-performing team environment
• Establishing operational priorities, procedures, and service standards that streamline daily workflows and ensure compassionate, efficient support for Human Services clients
• Overseeing supply logistics, maintaining optimal inventory levels for administrative forms, office essentials, and necessary client items
• Represent the Welcome Centers in inter-departmental meetings, building strong agency partnerships to align practices, stay current on policy updates, and maintain consistent service delivery
• Partnering with fleet inventory team to monitor, track and coordinate maintenance for County fleet vehicles located at Human Services locations
• Providing direct, hands-on Welcome Center coverage during peak volumes, staffing coverage gaps, or during emergent or escalated client interactions

To view the full job description, visit: https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Administrative_Supervisor

What we're looking for:

• Ability to establish clear performance standards, set expectations, and monitor team workflows to ensure high-quality service delivery and accountability
• Ability to prioritize competing demands, multitask efficiently, and maintain organization in a fast-paced environment
• Advanced interpersonal and communication skills dedicated to delivering compassionate and respectful service to community members
• Strong leadership presence with a demonstrated track record of guiding, mentoring, and empowering teams both internally and across department program areas
• Ability to navigate challenging interpersonal dynamics and resolve conflicts constructively, promoting solutions that encourage staff and clients.
• Ability to foster unit cohesion and cross-department collaboration by establishing a clear operational tone, shared focus, and mission-driven purpose
• Proactive initiative to evaluate existing systems, identify roadblocks, and implement innovative process improvements that drive efficiency
• Expertise in de-escalating heightened situations with empathy, composure, and professionalism while providing necessary support

All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.

• Five (5) years of experience in a related field.
• Two (2) years of supervisory experience required.
• Possess reliable transportation to work in any County facility as needed and required.

Benefits

Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions:

• Medical, Dental, and Vision benefits
• FSA or HSA (depending on the medical plan)
• Short- and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays

Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.gov/hr/benefits.

Position will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO 2555 Midpoint Drive, Fort Collins, CO 200 Peridot Avenue, Loveland, CO

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing. All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.