Welcome Center Guest Experience Manager

APU College of Nursing and Health Sciences; Azusa (CA); On-site; USD 32,000 - 37,000; Full time

Job summary

Azusa Pacific University seeks a Welcome Center Manager to lead a team delivering exceptional guest experiences. The role includes coordinating undergraduate and graduate campus visits, tours, and related events, while ensuring high service standards and effective team management.

Candidates should have 2–4 years in front office supervision, preferably in an admissions or educational setting, and be proficient with Google Apps and Microsoft Office.

Qualifications

• Two to four years of front office supervision experience.
• Experience in admissions or educational settings preferred.

Responsibilities

• Oversee day-to-day operations and appearance of the Welcome Center.
• Schedule and coordinate campus visits, tours, and events.
• Lead and train Welcome Center staff and interns.
• Manage budget and space in the Welcome Center.
• Provide outstanding guest experiences from arrival to departure.
• Answer calls and direct inquiries to appropriate personnel.

Skills

Reception supervision

Customer service

Team leadership

Scheduling

Tools

Microsoft Office

Google Apps

Job description

Azusa Pacific University seeks a Welcome Center Manager to lead a team delivering exceptional guest experiences. The role includes coordinating undergraduate and graduate campus visits, tours, and related events, while ensuring high service standards and effective team management.

Candidates should have 2–4 years in front office supervision, preferably in an admissions or educational setting, and be proficient with Google Apps and Microsoft Office.