Housing Operations Coordinator (Part-Time) - Residence Life

APU College of Nursing and Health Sciences; Azusa (CA); Sur place; USD 27 000 - 31 000; Temps partiel

Résumé du poste

Azusa Pacific University seeks a part-time Housing Operations Coordinator to oversee client services for the Residence Life office. The role includes managing housing assets, training front desk staff, and coordinating communications with students and staff.

Responsibilities span check-ins, damage assessments, administrative support, and wellness initiatives for Residence Life. Requires a Bachelor’s degree and 3–5 years of relevant experience.

Qualifications

• Bachelor’s degree in business management, facilities management, or related field.
• Three to five years of work experience; supervision of other employees preferable.
• Strong communication, organization, and problem‑solving skills.

Responsabilités

• Cover or coordinate coverage for the housing operations office site.
• Disseminate standard housing information and train front desk staff.
• Triages phones, email, mail, walk-ins and directs inquiries to staff.
• Maintain records and logs of past inquiries.
• Demonstrate conflict management under pressure.

Connaissances

Communication

Organizational skills

Conflict management

Customer service

Data entry

Formation

Bachelor's degree

Outils

Google Apps

Microsoft Office

Oracle PeopleSoft

Description du poste

Azusa Pacific University 4.3K subscribers

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

The Housing Operations Coordinator is a part-time, 18 hours per week role that serves to oversee client service functions for the office of Residence Life. The Housing Operations Coordinator plans, assesses and optimizes housing assets and operations and collaborates with other campus offices with direct impact on the campus-housing program. The Housing Operations Coordinator is also responsible for the daily regular administration of all physical assets for campus housing at Azusa Pacific University. The Housing Operations Coordinator provides significant service influence as their response to internal and external customers is crucial to the overall campus-housing program.

Required Education

• Bachelor’s degree in business management, facilities management, or a related field.

Required Experience

• Three to five years of work experience; supervision of other employees preferable.

Primary Duties/Essential Functions

Client Services:

• Responsible for either covering or coordinating coverage for the housing operations office site.
• The Operations Coordinator is an information specialist who is able to understand, communicate, and disseminate all standard housing related information.
• Trains others who cover front desk operations, which include; responding to inquiries regarding campus housing, including website/email contacts, telephone calls, and mail.
• Triages phones, email, mail, walk-ins, and directs contacts and inquiries, as needed, to the appropriate housing staff member.
• Maintains records and logs of past inquiries through phone messages and emails.
• Is skilled in conflict management and de-escalation when faced with high pressure situations.

Damage Assessment:

• Supports Facilities Management in assisting the Associate Director of Residence Life with damage assessment planning and logistics.
• Collects room condition assessments at checkout and leads a student team to record damages noted Resident Assistants (RAs) to charge students for damage to living areas.
• Posts charges by Student Financial billing deadlines.
• Responds and makes decisions on damage charge related documentation appeals.

Administrative Support:

• Opens and closes the housing operations office site during normal working hours.
• Supports recurring processes regarding campus housing, including data entry as needed. Supports Residence Life leadership.
• Manages office supplies and monitors office equipment.
• Maintains files related to front office operations.

Residence Life Team Wellness:

• Is responsible for wellness and professional development initiatives for the office of Residence Life professional team.
• Assists the Residence Life leadership in ongoing training and development of graduate Community Interns (CIs) and Resident Advisors (Ras) during annual training and throughout the academic year.

Check-in and Checkout:

• Plays a significant role in check-in and checkout of campus housing residents as it relates to both assets and client services.
• Communicates with Residence Directors, Facilities Management and students regarding checkout expectations.
• Able to design effective communication materials to support these processes.

Key Control:

• Maintains a high level of security for over 3500 campus-housing keys by implementing strict control systems and procedures.
• Responsible for issuance, tracking, and collection of housing keys as well as the turnover and collection of keys for conferences.
• Coordinates with campus Locksmiths to replace keys and change cores in a timely manner.

Student Employee Supervision:

• Hires, trains, and supervises student workers who help to achieve office initiatives (furniture work, check-ins, lottery distribution and sign ups, filing, data entry, damage assessments, etc.).

Living Area Stewardship:

• Regularly monitors the status of the living areas and communicates with both Facilities Management and Residence Life staff to identify and correct issues relating to furniture standards as well as to look for opportunities to influence and encourage the continuous improvement of the quality of the campus living areas.

General:

• Assists the Associate Director of Residence Life and acts on their behalf as requested; performs other duties as deemed necessary by the Director of Residence Life.
• Regular, punctual attendance as required by the supervisor based on department needs.
• Responsible for daily electronic timekeeping as it applies to the scope of this position.

Skills

• Ability to communicate effectively both orally and in written form, including negotiation skills.
• Strong organizational, analytic, and problem-solving skills.
• Ability to analyze data and present clear reports and persuasive recommendations.
• Ability to understand and use information systems, office automation practices, and computer management tools.

Mental Demands

• Ability to communicate effectively, written and verbal, with students, parents, and staff and faculty in a friendly, patient and professional manner.
• Ability to make informed and timely decisions.
• Ability to work under pressure, exuding a mature demeanor while multi-tasking in a deadline oriented environment with accuracy and consistency.
• Ability to work independently and meet deadlines.
• Ability to work collaboratively with a team, as well as an independent contributor.
• Ability to exercise good judgment and discretionary skills in determining when to take initiative and when to consult management prior to taking action.
• Ability to keep information confidential. .
• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

Physical Demands

• Ability to lift, bend, grasp, reach, lift up to 50 lbs.
• Ability to walk, sit, or stand for extended time periods.
• Ability to use a fork lift and hand truck and drives university vehicles
• Requires repetitive motions and sitting at computer keyboard.
• Hearing and speaking on the telephone.
• Ability to conduct business at other offices on campus.

Visual Demands

• Reading, writing notes, and computer monitor.
• Pleasant office, comfortable temperature.
• Outside environment conditions including extreme heat on occasion.

Technologies

• Proficient in Google Apps.
• Proficient in Microsoft Office, Word and Excel.
• Oracle PeopleSoft experience preferable.

Compensation

• Grade 7: $19.49 - $22.41 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity.

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/.

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.