Office Services Coordinator (Part-Time) - Orange County Regional Campus

APU College of Nursing and Health Sciences; California; On-site; USD 24,000 - 28,000; Part time

Job summary

Azusa Pacific University seeks an Office Services Coordinator for the Regional Campus. This part-time role (20 hours/week) supports students, staff, and faculty by coordinating services and handling inquiries.

The position reports to the Director, works with campus leadership, maintains the university database, processes inquiries, and assists with instructional equipment and timekeeping. Evening hours are required.

Qualifications

• 1–3 years of administrative/customer-service experience.
• Experience at a higher education institution preferred.
• Experience with university database systems is beneficial.

Responsibilities

• Coordinate designated customer service functions under campus leadership.
• Route incoming calls and walk-in inquiries; respond or direct questions about registration, transcripts, financial aid, and deadlines.
• Collaborate with program directors to keep campus information current.
• Provide staff support to regional campus leadership as needed.
• Enter prospective student inquiries into the university database.
• Communicate campus updates to students regarding changes and deadlines.
• Assist faculty with duplication requests and classroom equipment use.
• Support timekeeping and ensure attendance as required.

Skills

Organizational skills

Customer service

Problem solving

Verbal communication

Written communication

Multitasking

Confidentiality

Office software

Tools

Google Apps

Microsoft Office

Excel

PeopleSoft

Salesforce

Job description

Azusa Pacific University 4.29K subscribers

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ‑like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

The office services coordinator for the Regional Campus coordinates and delivers designated services for students, prospective students, staff, and faculty. This position reports to the Director. This is a part‑time position, averaging 20 hours per week.

Required Education

Required Experience

• One to three years of administrative, customer-service-related experience.
• Experience at a higher education institution is preferred.

Primary Duties/Essential Functions

• Coordinates designated customer service functions of the regional campus under the direction of regional campus leadership.
• Directs routing of incoming telephone calls and "walk‑in" prospective student inquiries. Accurately responds to/directs student inquiries and questions regarding such issues as (but not limited to) transfer of course units, course waivers, registration for classes, graduation requirements, financial aid, program and course prerequisites, student transcripts, independent study, graduate and professional program admission requirements, academic calendar, course add/drops, etc.
• Collaborates regularly with appropriate program directors and department chairpersons for purposes of maintaining currency of information for programs offered at the campus.
• Provides staff support and assistance to the regional campus director as needed.
• Consistent use of the University database system.
• Entering prospective student inquiries into the University's database system.
• Facilitates transmission of information to students regarding academic program changes, student‑related deadlines, and other pertinent regional campus information.
• Receives and consults with students and refers individual situations to regional campus program representative(s) or appropriate staff member for further follow‑up.
• Assists campus‑assigned faculty with duplication requests, classroom instructional equipment use, and related tasks.
• Partners with Graduate and Professional Center Client Services in order to provide the most up to date enrollment, academic, and university service department information to students—proctoring of student examinations that are taken at the regional campus.
• Requires availability to work evening hours at the regional campus.
• Promotes a positive and professional environment. Performs other related duties as assigned by the regional campus director/associate director/assistant director.
• Responsible for daily electronic timekeeping as it applies to the scope of this position.
• Regular, punctual attendance as required by the supervisor based on department needs.

Skills

• Good organizational skills.
• Client centered and customer service-oriented.
• Good problem solving/resolution skills.
• Effective verbal and written communication skills.
• Exceptional listening skills.
• Ability to balance and process a variety of tasks and demands.
• Ability to maintain the integrity of confidential information.
• Knowledge of office practices and computer operations.

Mental Demands

• Ability to work under pressure to meet deadlines.
• Ability to work independently and as integral team member.
• Strong interpersonal and networking skills, including ability to work effectively with students, prospective students, faculty, staff, and immediate supervisors.
• Ability to exercise good judgment and discretionary skills regarding when to act independently and when to consult with others prior to taking action.
• Presents self in a professional manner reflecting the goals and standards of APU.
• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian‑based higher education for its students.

Physical Demands

• Ability to lift, pull, grasp, bend to lower file drawers and reach to top of 4 drawer file cabinet.
• Ability to lift up to 20 lbs.
• Repetitive keyboard work.
• Telephone usage-hearing and speaking.Intermittent sitting and standing.
• Ability to conduct business at other offices on campus.
• Ability to drive (must possess valid driver's license) an automobile and to attend meetings locally near the regional campus, at other University regional campus locations, and on main campus in Azusa.

Visual Demands

• Computer monitor and reading.
• Pleasant office, comfortable temperatures.
• Multiple conversations and transactions occurring simultaneously.

Technologies

• Proficient in Google Apps., Microsoft Office, Word and Excel.
• Familiarity with PeopleSoft or another Student Information System is preferred.
• Familiarity with Salesforce is preferred.

Compensation

• Grade 6: $17.72 to $20.38 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity.

Azusa Pacific University is a Christ‑centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. ' what we believe ',' our ' mission statement ',' and our ' statement of faith .'

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/ .

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.